Epshita Alam
London
Summary
Highly skilled professional with expertise in Microsoft Excel, QuickBooks, and data analysis tools. Demonstrates strong financial literacy, budgeting, and financial management capabilities. Proven ability to build relationships with high-value clients and guide purchase decisions. Adept at achieving sales and operational goals in high-performance environments. Experienced in data management, compliance procedures, and aiding in financial reporting with accurate transactional oversight. Driven professional with knack for leadership and problem-solving. Possesses strong organisational skills and ability to handle customer interactions with ease. Ready to contribute to positive team environment and ensure smooth store operations.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
Key Holder
Swarovski
Stratford
05.2023 - 02.2025
- Developed strong client engagement skills by building customer relationships, effectively identifying their needs, and guiding them toward purchasing decisions
- Enhanced persuasive communication by upselling and cross-selling luxury products to high-net-worth customers, increasing store revenue
- Trained and led a team to meet and exceed daily sales targets, fostering a competitive and performance-driven environment
- Maintained and optimised store operations, including financial accuracy, digital system functionality, and stock control, ensuring seamless business performance
- Improved customer experience by implementing effective sales strategies and utilizing digital tools, increasing transaction efficiency and engagement
- Ensured compliance with company policies and banking procedures, reducing operational errors and improving financial reporting accuracy
- Collaborated with management in implementing promotional activities for increased sales.
Accounts Assistant
White Town Plus
Barking
08.2019 - 08.2022
- Strengthened financial communication by liaising with clients to resolve queries and facilitate timely payments, ensuring smooth cash flow
- Applied analytical skills to manage accounts payable/receivable, reconciling financial discrepancies and ensuring regulatory compliance
- Used financial reporting and bookkeeping expertise to maintain accurate records, improving efficiency by 70% in financial tracking and forecasting
- Developed proficiency in financial software and Excel to streamline reporting, optimizing data management and financial decision-making
- Gained experience in regulatory frameworks and financial compliance, aligning with industry standards to minimize risks
- Filed tax returns accurately and on time for avoid of penalties.
- Conducted bank reconciliations regularly to maintain accurate records.
Education
Msc - Cybersecurity and Management
University of Law
Bachelor of Science - Accounting And Management
Queen Mary University of London
London 09.2021 - 05.2024
Business (D*D) - Politics (C)
Mulberry UTC
09.2019 - 06.2021
Skills
- Microsoft Excel
- QuickBooks
- Data analysis tools
- Data management
- Budgeting and financial management
- Python (Foundational)
- Proven ability to build relationships with high-value clients
- Understanding client needs
- Guiding purchase decisions
- Ability to work in high-performance environments
- Achieving sales goals
- Achieving operational goals
- Financial literacy
- Understanding compliance procedures
- Aiding in financial reporting
- Accurate transactional oversight
- Adaptability
- Eagerness to learn
- Excelling in new environments
- Training
- Mentorships
Languages
Hindi
Beginner
Bengali
Beginner
Timeline
Key Holder
Swarovski
05.2023 - 02.2025
Bachelor of Science - Accounting And Management
Queen Mary University of London
09.2021 - 05.2024
Business (D*D) - Politics (C)
Mulberry UTC
09.2019 - 06.2021
Accounts Assistant
White Town Plus
08.2019 - 08.2022
Msc - Cybersecurity and Management
University of Law
Similar Profiles
YILIN WANGYILIN WANG
Sales Associate at SwarovskiSales Associate at Swarovski
SABATA ROYSABATA ROY
Store Manager at SwarovskiStore Manager at Swarovski
Krystie “Márella” De Armas OcegueraKrystie “Márella” De Armas Oceguera
Retail Sales Consultant at SwarovskiRetail Sales Consultant at Swarovski
Daniel KukandaDaniel Kukanda
Store Manager at SwarovskiStore Manager at Swarovski
Henry CharlesHenry Charles
Audit Assistant Manager at DeloitteAudit Assistant Manager at Deloitte