Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Software
Timeline
Generic

Emekah Obih

Technology Support
Horwich

Summary

Experienced Account Manager with 7+ years in technology sales, specializing in large-scale operations and customer relationship management. Currently transitioning into IT with a focus on system management, troubleshooting, and IT support. Proven expertise in leveraging CRM tools, optimizing business processes, and implementing tech-driven solutions to enhance efficiency. Recently completed several IT boot camps and gained hands-on experience in cybersecurity, cloud computing, and database management. Seeking an IT support role to utilize problem-solving abilities, technical knowledge, and customer service experience.

Overview

12
12
years of professional experience
5
5
years of post-secondary education
4
4
Certifications

Work History

Fleet Operations Account Manager

TrustFord
Manchester, Manchester
05.2023 - Current
  • Managed over 100 daily vehicle collections, ensuring operational efficiency using IT systems for PDI and delivery processes.
  • Ensured data integrity across CRM systems, supporting forecasting accuracy and operational decision-making.
  • Designed and maintained a stock tracking tool using structured database design, improving inventory accuracy and reducing debt for rental customers.

Senior Technical Account Manager

Doyen Consult Limited
03.2018 - 02.2023
  • Proposed and implemented a comprehensive teleconferencing solution for a global logistics and shipping company, providing seamless communication support for over 1,000 users across multiple regions.
  • Conducted backup solution analyses to optimize costs and enhance reliability
  • Assisted new users with selecting and setting up technology equipment by providing detailed technical specifications.

Territory Account Representative

Hewlett Packard Enterprise (HPE)
10.2015 - 02.2018
  • Delivered tailored IT solutions for a portfolio of 300+ clients, driving customer satisfaction and retention
  • Led a $500,000 project, overseeing discovery, solution architecture, and implementation with technical teams
  • Utilized CRM tools to manage client data and optimize sales strategies

Partner & Inside Sales Representative

Hewlett Packard Enterprise (HPE)
11.2012 - 10.2015
  • Provided technical recommendations on HPE server solutions, addressing customer needs effectively
  • Supported partners in achieving and maintaining IT certifications
  • Acted as a consultant for quoting tools and CRM systems, enhancing partner efficiency

Education

B.Tech - Logistics Management Technology

Federal University of Technology Owerri
Nigeria
11.2004 - 07.2009

Skills

CRM (Salesforcecom)

Accomplishments

  • Successfully delivered teleconferencing solutions for a global client base, enhancing communication infrastructure.
  • Implemented backup solutions, reducing client costs and improving data reliability.
  • Recognized with Best Inside Sales Representative (2012) for delivering outstanding IT solutions and customer support.

Certification

CSP - Certified Sales Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Software

SQL

MacOS

Windows

Timeline

Google IT Support Professional Certificate - Google.

12-2023

Fleet Operations Account Manager

TrustFord
05.2023 - Current

Qualys Certified Specialist

01-2023

Senior Technical Account Manager

Doyen Consult Limited
03.2018 - 02.2023

CSP - Certified Sales Professional

07-2016

Territory Account Representative

Hewlett Packard Enterprise (HPE)
10.2015 - 02.2018

IT Infrastructure Library (ITIL) Foundation Certification - AXELOS.

07-2015

Partner & Inside Sales Representative

Hewlett Packard Enterprise (HPE)
11.2012 - 10.2015

B.Tech - Logistics Management Technology

Federal University of Technology Owerri
11.2004 - 07.2009

Similar Profiles

CREATE PROFILE
Emekah ObihTechnology Support