Enzo Faulhaber
Bristol
Summary
Dynamic leader with a proven track record at Tesco, excelling in customer service and time management. Expert in driving staff productivity and safety, reducing accidents, and enhancing customer satisfaction. Skilled in technology use for workflow management. Achieved significant department revenue growth through meticulous attention to detail and strong interpersonal skills.
Overview
7
7
years of professional experience
Work History
Duty Manager
Tesco
10.2022 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Dotcom Shift Leader
Tesco
07.2021 - 09.2022
- Supervised over 300 staff members to ensure timely delivery of items to customers
- Responsible for staff productivity, driver safety, and day-to-day issue resolution
- Successfully managed the biggest department of Tesco Yate, which generates £500k in weekly revenue
- Maintained a clean and safe work vehicles while ensuring all employees adhered to safety guidelines
Customer Assistant
Tesco
10.2017 - 07.2021
- Processed returns and exchanges efficiently, minimizing wait times for customers.
- Built strong relationships with customers by providing personalized recommendations and attentive service.
- Managed multiple tasks simultaneously while maintaining composure under pressure from busy store traffic.
- Refurbished store from beginning to end and ensured
Education
BTEC - Tourism And Travel Management
SGS College
Filton, United Kingdom07.2018
A Level - Creative Media
Cotswold Edge
Yate, United Kingdom07.2017
GCSE - French
Yate Academy
Yate07.2016
Skills
- Customer Service
- Customer service focus
- Time Management
- New Employee Training
- Excellent communication and interpersonal skills
- Strong attention to detail and problem-solving abilities
- Experienced in delivering outstanding customer service
- Proven ability to work in a fast-paced environment
- Skilled in using technology to manage tasks and workflows
- First Aid trained
- Fast, reliable and efficient driver
Accomplishments
I successfully managed and grew Cameron Parker's social media presence from the ground up. Starting with zero followers, I implemented strategic content planning, engagement tactics, and targeted promotions that resulted in an impressive growth to 15,000 followers. Under my management, multiple videos surpassed one million views, showcasing my ability to create engaging and viral content. This substantial increase in followers and views not only expanded Cameron Parker's audience but also significantly boosted their online visibility and influence.
French
I am fluent in both French and English, having lived in France for 12 years and in the UK for over 10 years.
Languages
French
Native language
English
Proficient
C2
Timeline
Duty Manager
Tesco
10.2022 - Current
Dotcom Shift Leader
Tesco
07.2021 - 09.2022
Customer Assistant
Tesco
10.2017 - 07.2021
BTEC - Tourism And Travel Management
SGS College
A Level - Creative Media
Cotswold Edge
GCSE - French
Yate Academy
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