Enzo Bosphore

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• Focused on CRM strategy, nurturing a loyal client portfolio and maintaining strong after-sales relationships.
• Consistently achieved and exceeded monthly and annual sales targets across all categories.
• Maintained boutique displays, shop floor, windows, and mannequins to the highest brand standards, ensuring a seamless luxury client experience.
• Supported collection launches and night shifts, delivering flawless presentation and client engagement.
• Collaborated with teams across Shoes, Accessories, and Ready-to-Wear boutiques to ensure cohesive visual storytelling.
• Built extensive knowledge of seasonal collections, materials, and craftsmanship to provide expert styling advice.
• Accompanied top clients to exclusive events and private dinners, reinforcing brand loyalty and personalized service.
• Provided team support, answering client and staff enquiries, fostering consistency across displays, and assisting management in maintaining VM standards.

•⁠ ⁠Delivered exceptional client experiences while consistently exceeding sales and KPI targets.
• Developed and maintained a strong client portfolio through tailored styling, events, and clienteling strategies.
• Supported management in team briefings, training new staff, and ensuring operational excellence.
• Collaborated with stock and VM teams to maintain brand presentation and visual standards.
• Assisted in daily store operations, including openings, closings, and cash handling.
• Acted as brand ambassador, embodying maison values and representing the brand during key client events..

•⁠ ⁠Managed and developed a portfolio of key clients, providing a personalized and luxury service experience.
• Acted as brand ambassador, presenting new collections and maintaining long-term client relationships.
• Supported exclusive client events and private appointments to enhance brand visibility and engagement.
• Ensured exceptional visual presentation standards across boutiques and department store concessions (Harrods, Harvey Nichols).
• Collaborated with stock and VM teams to execute seasonal displays and maintain product flow.
• Oversaw deliveries, stockroom organization, and CRM management across multiple London locations.