Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Generic

Entela Buzi (AATQB)

Newcastle Upon Tyne ,UK

Summary

Detail-oriented and results-driven finance professional with a proven track record in financial fraud prevention and customer service at Barclays. Currently pursuing the AAT Level 4 Diploma in Professional Accounting, having already obtained the AAT Level 2 Certificate in Accounting and AAT Level 3 Diploma in Accounting . Possesses strong knowledge of financial record-keeping, payroll management, and credit control, developed through hands-on experience at Carrefour—where responsibilities included sales recording, banking adjustments, payroll processing, and preparation of monthly financial reports—as well as through formal accounting studies.
Skilled in problem-solving and strategic thinking, I thrive in fast-paced environments, ensuring client satisfaction and regulatory compliance. My strong organizational and communication abilities, developed through administrative and interpretive roles, enable me to collaborate effectively across teams.
Driven by a passion for numbers and a desire to help others succeed financially, I’m eager to contribute my expertise to a dynamic finance team. I believe empowering individuals leads to stronger communities, and I’m excited to contribute to that process.

Overview

6
6
years of professional experience
1
1
Certification

Work history

Fraud Investigator (Full-time)

Barclays
Sunderland, UK
02.2024 - Current
  • Monitor customer accounts for suspicious and fraudulent activities, taking immediate action when necessary.
  • Address customer enquiries related to credit cards, account management, and fraud-related case resolution.
  • Collaborate with teams and law enforcement on fraud cases, ensuring thorough investigations and compliance.
  • Develop and implement fraud prevention strategies using advanced detection tools and technology.
  • Support risk management, compliance, and customer care teams to ensure smooth business operations.
  • Stay updated on regulatory changes and internal policies to maintain effective fraud prevention practices.
  • Ensure excellent client experiences through telephony, chat, and written communication, especially in complex scenarios.
  • Proactively address customer complaints and resolve issues, especially digital fraud queries, with a focus on thorough investigation and resolution.
  • Assist customers with account setup to facilitate their seamless transition to online investment.
  • Identify recurring issues and suggest improvements to management for process optimisation.
  • Maintained strict confidentiality whilst handling sensitive data during investigations.
  • Met investigation deadlines from start to finish.

Restaurant manager (Part-Time)

EMMA'S Restaurant
Blaydon-On-Tyne, Gateshead, UK
04.2023 - Current
  • Directed all aspects of daily restaurant operations, ensuring consistent quality, efficiency, profitability and high customer satisfaction.
  • Developed staff schedules and handled shift planning to ensure optimal coverage.
  • Handled inventory control, supplier relationships, and ordering to maintain stock levels and reduce waste.
  • Resolved customer complaints promptly and professionally, enhancing guest experience.
  • Oversaw cash handling, budgeting, and daily financial reconciliations.
  • Implemented customer service standards, increasing positive feedback and online ratings.
  • Ensured full compliance with health, safety, and labor regulations.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Interpreter

ITL North East LTD
Felling, Gateshead, UK
09.2022 - 03.2023
  • Provided translation services in English, Romanian, and Albanian for institutions, including courts and hospitals.
  • Summarised and provided detailed information while remaining true to the original meaning.
  • Accurately conveyed the meaning of spoken language from one language to another.
  • Ensured confidentiality and adhered to ethical guidelines while handling sensitive information.
  • Displayed neutrality towards client and limited English speaker to maximise impartiality and non-interference.
  • Offering remote or virtual interpretation services, adapting to the increasing demand for online or telephonic interpretation.
  • Offering brief cultural explanations when necessary to help both parties understand specific cultural references or behaviors.
  • Acting as an advocate for confidentiality and ethical practices in situations requiring sensitivity, such as legal, medical, or diplomatic interpretation.

Administrative assistant (Volunteer)

The International Students League, Romania
Bucharest, Romania
10.2019 - 04.2020
  • Registered new members and processed applications for services.
  • Provided clerical support, including filing, answering phone inquiries, and handling administrative requests.
  • Planned travel arrangements for staff and executives, coordinating logistics and bookings.
  • Maintained detailed administration and office procedures to improve accuracy and efficiency.
  • Promoted welcoming environment while managing receptionist area and fielding requests for information.
  • Assisted in the preparation of regularly scheduled reports for upper management review.
  • Sorted and organised different types of information by document type, personnel or location.

Accounting assistant (One month working practice)

Carrefour
Bucharest, Romania
10.2019 - 11.2019
  • Recorded sales information, banking adjustments, and payroll data to ensure accurate financial records.
  • Reviewed and filed payroll documents according to departmental procedures.
  • Assisted in preparing monthly reports and finalising credit control decisions.
  • Managed customer returns, issued credit notes, and oversaw the collections process for overdue invoices.
  • Supported clerical duties such as filing, answering phones, and handling customer queries.
  • Maintained confidentiality of sensitive information as per company policy.


Education

Master of Science - Business and Management

Northumbria University
Newcastle Upon Tyne

Bachelor Diploma - Economics and Economic Communication in Business

University of Economic Studies (ASE)
Bucharest, Romania

Skills

  • Account Reconciliation: Good in reconciling accounts, ensuring the accuracy of financial statements, and identifying discrepancies
  • Financial Reporting: Ability to prepare financial statements, income statements, balance sheets, and cash flow statements
  • Tax Compliance: Understanding of tax regulations
  • Tax Preparation: Familiar with preparing and filing tax returns, including VAT, income tax, and other local taxes
  • Financial Software Proficiency: Skilled in accounting software like Sage and proficient in Microsoft Office Suite
  • Payroll Processing: Knowledgeable in calculating wages, deductions, and taxes, as well as processing payroll in a timely manner
  • Bank Reconciliation: Ensuring bank statements are reconciled with internal accounts to maintain financial accuracy
  • Ledger Management: Knowledgeable in maintaining accurate general and subsidiary ledgers, ensuring that financial records are up to date
  • Regulatory Compliance: Knowledge of accounting standards (eg, GAAP, IFRS)
  • Problem-Solving: Ability to identify and resolve discrepancies or issues in financial reports or transactions
  • Organisational Skills: Effectively managing financial records and ensuring documents are well-organized and easily accessible
  • Strong time-management abilities, with experience managing multiple projects simultaneously and meeting deadlines
  • Confidentiality and Ethics: Handling sensitive financial data with integrity and maintaining confidentiality at all times
  • Excellent verbal and written communication skills, with the ability to convey complex ideas effectively
  • Ability to multitask
  • Self motivated

Languages

Albanian
Native
English
Advanced (C1)
Romanian
Advanced (C1)

Certification

AAT Level 4 Diploma in Professional Accounting-current.


AAT Level 3 Diploma in Accounting-May, 2025.


AAT Level 2 Certificate in Accounting - January, 2025.


Sage, Certificate of Competency - December, 2024.


Completed coursework towards CAE : Advanced Level C1, Cambridge English Qualifications - Jun, 2022.


Completed coursework towards IELTS: English Level C1, International English Language Testing System-April, 2022.

Timeline

Fraud Investigator (Full-time)

Barclays
02.2024 - Current

Restaurant manager (Part-Time)

EMMA'S Restaurant
04.2023 - Current

Interpreter

ITL North East LTD
09.2022 - 03.2023

Administrative assistant (Volunteer)

The International Students League, Romania
10.2019 - 04.2020

Accounting assistant (One month working practice)

Carrefour
10.2019 - 11.2019

Master of Science - Business and Management

Northumbria University

Bachelor Diploma - Economics and Economic Communication in Business

University of Economic Studies (ASE)

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Entela Buzi (AATQB)