Enrique Escoto
Springfield
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Head Bartender
Chuys
06.2023 - Current
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
Property Manager
Dobrin Properties
03.2018 - 02.2019
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
Sales Associate
Nordstrom
04.2016 - 01.2018
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Sales Associate
Zara
02.2016 - 03.2017
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Associate of General Studies -
NVCC
Annandale06.2017
Skills
- Suggestive Selling
- Sales Promotion
- Customer Service
- Retaining Information
- Staff Training and Supervision
- Conflict Resolution
- Strong Communication Skills
- Creative Problem Solving
Timeline
Head Bartender
Chuys
06.2023 - Current
Property Manager
Dobrin Properties
03.2018 - 02.2019
Sales Associate
Nordstrom
04.2016 - 01.2018
Sales Associate
Zara
02.2016 - 03.2017
Associate of General Studies -
NVCC
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