Enrico Proietti
Isleworth
Summary
- Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements
- Energetic student motivated to complete assigned tasks with minimal supervision. Addresses challenges with resourceful problem-solving skills and proactive conflict managament. Skilled in route-planning and GPS navigation.
Overview
1
1
year of professional experience
Work history
Car Washer
self employed
05.2023 - 09.2023
- Communicated with customers using excellent English language skills.
- Administered ply lining kits for vans and specialist vehicles.
- Polished windows, mirrors and door handles, consistently meeting service and quality standards.
- Used vacuum cleaners and shampooers on car upholstery and carpets.
Customer Service Representative
Luminous Designing
05.2023 - 09.2023
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Employed active listening and product expertise to successfully resolve inbound queries.
Paper Boy
Nisa local
09.2022 - 03.2023
- Delivered papers on schedule to meet needs of individual and business customers.
- Maintained good local area knowledge to assist in planning efficient, cost-effective delivery routes.
- Handled newspaper sorting and assembly, bagging up with care for customer delivery.
- Wrapped and secured papers to protect goods from damage.
Education
GCSEs -
The Green School for Boys
IsleworthSkills
- Sales negotiating
- Inventory control
- Complaint resolution
- Outstanding customer service
- Exceptional communication
- Relationship-building
- Results oriented
- Written and verbal communication skills
- Problem solver
- Adaptive team player
Languages
English
Native
Italian
Beginner
pol
Beginner
Timeline
Car Washer
self employed
05.2023 - 09.2023
Customer Service Representative
Luminous Designing
05.2023 - 09.2023
Paper Boy
Nisa local
09.2022 - 03.2023
GCSEs -
The Green School for Boys
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