Enri Popa
London,New malden
Summary
Dedicated hospitality professional with a strong background in customer service, team leadership, and staff training. Experience includes optimizing operations and enhancing profitability as Restaurant Manager, alongside expertise in inventory management and cash handling as Assistant Manager. Recognized for exceptional communication and problem-solving skills, ensuring memorable guest experiences and compliance with food safety standards.
Overview
10
10
years of professional experience
Work History
server
pick & cheese
london
10.2025 - Current
- Greeted new customers, answered initial questions and took drink orders.
- Served food to customers
- Maintained extensive knowledge of food, drinks and menus to answer customer queries.
- Managed customer bookings efficiently
- Responded to customer inquiries via phone, providing accurate information to enhance customer experience.
- Resolved customer complaints by actively listening and collaborating with management to ensure satisfaction and foster loyalty.
- Resolved complaints from guests by listening to issues and notifying restaurant manager.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Managed cash register operations effectively
- Processed payments efficiently, handling cash, credit, and debit transactions with accuracy and security.
- Maintained safe hygiene and food handling standards for full compliance.
- Adhered fo FIFO food stock rotation
- Managed table settings and organisation, maintaining a clean and welcoming dining environment for patrons.
- Supported other areas of restaurant in set up, clean-up, prep work and equipment maintenance.
- Trained new staff by sharing knowledge and techniques, contributing to improved service quality and team effectiveness.
- Maintained up-to-date knowledge of current menu offerings, including ingredients and preparation methods, to accurately inform customers.
- Collaborated with kitchen staff to communicate customer dietary needs and special requests, enhancing meal satisfaction.
- Documented customer orders, calculated bills and processed payments.
- Helped bar staff prepare garnishes and restock inventory before service.
- Stocked newly delivered inventory in storage, kitchen and food prep stations.
- Ensured cleanliness of dishes and glassware through hand-washing, contributing to overall kitchen sanitation.
restaurant manager
hush
london
01.2024 - 02.2025
- Scheduled employees to keep shifts well-staffed.
- Trained workers across all positions, ensuring proficiency in food preparation, money handling, and cleaning roles to maintain operational efficiency.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Worked closely with chef and cooks to determine menu plans for special events or occasions.
- Demonstrated leadership with hands-on approach in completing daily tasks and motivating team through pre-shift briefs.
- Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Guaranteed compliance with food safety procedures and quality control guidelines.
- Monitored compliance with food hygiene regulations, conducting regular training sessions to ensure staff adherence to standards.
- Maintained cleanliness and sanitation across food service, storage and preparation areas.
- Interviewed and hired skilled personnel to fill restaurant positions.
- Educated staff members on procedural and menu changes.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Championed 100% guest satisfaction by providing excellent dining experience.
- Controlled budget and financial performance, closely monitoring expenditure and revenue to meet targets and drive profitability.
- Coordinated staff schedules to optimise coverage during peak times, balancing workload and reducing overtime costs.
- Kept food storage and preparation equipment in good working order to maximise safety and cost-efficiency of operations.
- Led a team of 20 staff members, providing training and development to enhance service delivery and customer satisfaction.
- Managed rotas to cover high service level periods and avoid service delays.
- Organised staff meetings to communicate targets, gather feedback, and foster a collaborative team environment.
- Performed restaurant walk-through to gauge timeliness and excellent service quality.
- Regularly updated computer systems with new pricing and daily food specials.
- Led FOH team to proactively liaise with kitchen staff by building one cohesive unit to deliver for customers.
Assistant Manager
cafe concerto
london
12.2022 - 12.2023
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Trained new employees on company policies, customer service excellence, and sales techniques to enhance team performance.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Recruited and hired staff for organisational vacancies, implementing consistent policies to maintain workforce standards.
- Monitored inventory levels and placed orders for stock replenishment, ensuring availability and minimising disruptions.
- Monitored compliance with health and safety regulations, reducing incidents in the workplace.
- Maintaining stock inventory
- Maintaining cleanliness
head waiter / host
granger & co.
london
04.2020 - 12.2021
- Greeted new customers and provided immediate seating assistance to enhance guest experience.
- Seated guests quickly and coordinated timely service to minimise table wait times.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Documented customer orders, calculated bills and processed payments.
- Resolved customer complaints promptly, ensuring customer satisfaction and escalating operational concerns to management when necessary.
- Resolved customer complaints to maintain satisfaction and business loyalty.
- Maintained extensive knowledge of food, drinks and menus to answer customer queries.
- Advised on menu options based on allergies and preferences.
- Collaborated with chefs to confirm item availability and promote daily specials, enhancing menu knowledge and customer service.
- Anticipated and addressed guests' service needs.
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
- Maintained safe hygiene and food handling standards for full compliance.
- Inspected tables before guest arrival, maintaining establishment high-quality standards.
- Utilised software to streamline order management and enhance service efficiency.
- Polished bar glasses and cutlery, maintaining excellent bar presentation.
- Laid tables with clean cutlery, crockery and glassware throughout sittings.
- Removed discarded trash and used dishes from customer tables.
- Gave clear instructions to kitchen staff on customer preferences and special dietary needs.
- Assessed IDs to guarantee customers met minimum age requirements for restricted items.
Receptionist
kefalonia palace
kefalonia
09.2015 - 12.2019
- Greeted guests and clients with a friendly, positive manner, enhancing their overall experience.
- Facilitated smooth check-in and check-out for guests, maintaining high levels of customer satisfaction.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Maintained a tidy and welcoming reception area, upholding company standards for cleanliness.
- Maintained cleanliness of reception area to create a welcoming environment for visitors.
- Supported guests with immediate, knowledgeable assistance for diverse needs.
- Performed day-to-day administrative tasks to effectively support staff operations.
- Directed clerical tasks, including copying, faxing and file management.
- Used Microsoft Office to track information, update records and write correspondence.
Education
Management/receptionist
IEK AKMI
ATHENS 2019
english
zavitsa school
korintho2011
Skills
- Customer service
- Team leadership
- Staff training
- Inventory management
- Cash handling
- Menu knowledge
- Communication skills
- Teamwork
- Problem solving
- Customer relationship management
- Multitasking efficiency
- Friendly demeanour
- Order taking
- Food safety understanding
- Table clearing
- Cleanliness and hygiene
- Attentive
- Table service
- Team collaboration
- Serving etiquette
- Food hygiene awareness
- Listening attentively
- Food allergy knowledge
- Safe food handling
- Table clearing and setup
- Upselling techniques
- To-go order preparation
- Food preparation
- Customer billing operations
- Espresso machine operation
- Alcohol serving regulations
- POS system operation
Languages
English
Intermediate
B1
Albanian
Proficient
C2
Greek
Proficient
C2
Interests
- listening to music
- explore new cities
- going for walks
- cooking
- eating out
Timeline
server
pick & cheese
10.2025 - Current
restaurant manager
hush
01.2024 - 02.2025
Assistant Manager
cafe concerto
12.2022 - 12.2023
head waiter / host
granger & co.
04.2020 - 12.2021
Receptionist
kefalonia palace
09.2015 - 12.2019
Management/receptionist
IEK AKMI
english
zavitsa school