Enri Popa
Leyton, London
Summary
Motivated Head Waiter with 5 years experience in hospitality who has an engaging personality and flexible approach. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant guests. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Eager to acquire new knowledge and develop personal and professional growth.
Overview
3
3
years of professional experience
Work History
Bartender
Ivy Restaurant
12.2023 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
Team Leader/Host Manager
Chick 'n' Sours
07.2023 - 12.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Head Waiter/Supervisor
Granger & Co
03.2022 - 06.2023
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Supervised server staff and simultaneously served personal section of tables.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
Commis Chef
Opso
12.2020 - 11.2021
- Enhanced culinary skills by assisting in the preparation of various dishes under the guidance of experienced chefs.
- Contributed to a well-organized and efficient kitchen by maintaining clean workstations and following sanitation guidelines.
- Maintained well-organized mise en place to keep work consistent.
- Coordinated with team members to prepare orders on time.
Education
High School Diploma -
IEK AKMH
16, Kondriktonos Str. 11257 AthensSkills
- Team Supervision
- Organizational ability
- Team training and development
- Upselling techniques
- Complaint Handling
- Adaptability and Flexibility
- Cool Under Pressure
- Time management abilities
- Effective Communication
- Teamwork and Collaboration
- Multitasking
- Attention to Detail
Languages
Greek
Native language
Albanian
Advanced
C1
English
Upper intermediate
B2
Timeline
Bartender
Ivy Restaurant
12.2023 - Current
Team Leader/Host Manager
Chick 'n' Sours
07.2023 - 12.2023
Head Waiter/Supervisor
Granger & Co
03.2022 - 06.2023
Commis Chef
Opso
12.2020 - 11.2021
High School Diploma -
IEK AKMH
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