Enock Dzonga
Slough
Summary
Dynamic and detail-oriented professional with exceptional communication and customer service skills. Demonstrates a team-spirited attitude and the ability to work effectively under pressure. Proficient in Microsoft Office, with a strong command of English. Skilled in patient assessment and safety wellbeing planning, fostering trust across diverse age groups and backgrounds. Career goal: to leverage bilingual capabilities and collaborative communication skills to enhance client education and support. Dependable Worker with knack for hands-on tasks and record of improving team morale. Known for completing projects on time and maintaining safety standards. Excels in collaborative environments and contributes to productivity and workplace harmony.
Overview
17
17
years of professional experience
10
10
years of post-secondary education
Work history
Night Assessment Worker
St Mungo’s
Kensington And Chelsea, Royal Kensington and Chelsea
11.2021 - Current
- Assessment of Needs: Conducting at least 20 assessments per day determine individual’s housing requirements
- This involves evaluating their current living situation, health conditions, and any specific needs may have
- Supported Housing: Identifying suitable supported housing options for vulnerable individuals
- Priority Need Determination: Assessing whether individual qualifies for priority need status
- Accommodation Suitability: Evaluating whether individual’s current accommodation is reasonable to continue occupying
- Budgeting and Financial Management: Assisting clients with budgeting, financial planning, and understanding housing costs
- Tenancy Agreements and Rights: Advising clients on tenancy agreements, their rights as tenants, and responsibilities related to housing
- Housing Benefit Applications: Supporting clients in applying for housing benefits and understanding process
- Liaising with Landlords: Communicating with landlords or housing providers to address any issues, negotiate terms, or resolve disputes.
Project Worker, Locum worker
SHP Single Homeless Project
01.2019 - Current
- Managing over 20 caseloads of residents in 54 residential hostel , key working residents and carry assessments.
- Develop and implement clients Support Plans and regular reviews
- Assisting residents to access appropriate welfare benefits, health, welfare and other support service
- Maintain high standard of record keeping and ensure that appropriate administrative procedures are adhered to, and carrying out necessary health and safety checks of service
- Safeguarding clients through adherence to organisation’s safeguarding policy and procedures
- Ensure that client confidentiality is maintained in accordance with organisational policy.
Support Care Worker
Go Nurse
01.2015 - 01.2018
- Identified key client needs to develop targeted support programmes.
- Adapted support where possible to increase service accessibility.
- Liaised with external and internal professionals to provide holistic support.
- Reported on clients' progress to evaluate service impact.
- Listened to clients' current struggles to signpost relevant support.
- Assessed clients and documented information for records and analysis.
- Helped service users to gain ability to function independently in society.
- Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.
- Collaborated efficiently with multidisciplinary teams for optimal patient care planning.
Support Care Worker
Medacs Healthcare
Croydon
01.2013 - 01.2014
- Providing company: chatting and sharing news
- Involvement with writing residents’ care plans
- Providing information to family members regarding care plan
- Working with other health and social care professionals to provide holistic care
- Recording and reporting essential information in residents’ daily reports accurately and immediately (communication systems, care and health monitoring, accident and incident reports)
- Administering medication under supervision as detailed in their care Plan
- Giving feedback to health and social care professionals.
Living-in Care
Bluebird care
01.2011 - 01.2013
- Dressing and undressing, preparing the service user for day care or trips out
- Continence management, night sitting service, as required
- Care of pressure sores, under appropriate nursing supervision
- Assisting with the use of aids to daily living/rehabilitation aids, as required.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Volunteer
Age UK Hillingdon
01.2009 - 01.2013
- Receptionist, Administration work, Inbound and outbound call monitor
- Assist Elderly people to attend Activities within the centre
- General assistance with the day to day running of the community centre
- To help clients make full use of the community resources and facilities.
Youth Duty Officer
YMCA, West London
01.2011 - 01.2012
- Monitoring movement of residents in and out of the foyer
- Ensuring that the house rules and license agreement are adhered to
- To assist in the delivery of support to residents living at the foyer
- Assist in the liaison with other appropriate services, acting as advocate.
Education
Some College (No Degree) - First Aid At Work
St Mangos
London06.2022
Bachelor of Science -
University of West London
London 01.2017 - 12.2020
Some College (No Degree) -
West Thames London College
London 01.2016 - 12.2017
Some College (No Degree) -
Ealing, Hammersmith & West London College
London 01.2013 - 12.2014
Edexcel BTEC Award in Work skills -
Ealing, Hammersmith & West London College
01.2013 - 12.2014
Skills
- Good communication and customer service skills
- Good interpersonal skills and team-spirited attitude
- Good command of written and spoken English
- Eye for details and able to work methodically
- Ability to operate effectively under pressurized environment
- Ability to get on with people of all ages and backgrounds and gain their trust
- Proficient in Microsoft Office (Word, Excel, and PowerPoint)
- Fundamental knowledge of patient assessment and Safety wellbeing planning
- Collaborative communicator, delivering education to clients and their families
Custom
Excellent references available on request
Timeline
Night Assessment Worker
St Mungo’s
11.2021 - Current
Project Worker, Locum worker
SHP Single Homeless Project
01.2019 - Current
Bachelor of Science -
University of West London
01.2017 - 12.2020
Some College (No Degree) -
West Thames London College
01.2016 - 12.2017
Support Care Worker
Go Nurse
01.2015 - 01.2018
Support Care Worker
Medacs Healthcare
01.2013 - 01.2014
Some College (No Degree) -
Ealing, Hammersmith & West London College
01.2013 - 12.2014
Edexcel BTEC Award in Work skills -
Ealing, Hammersmith & West London College
01.2013 - 12.2014
Living-in Care
Bluebird care
01.2011 - 01.2013
Youth Duty Officer
YMCA, West London
01.2011 - 01.2012
Volunteer
Age UK Hillingdon
01.2009 - 01.2013
Some College (No Degree) - First Aid At Work
St Mangos
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