ENNIE NOMALAZA SIBANYONI
GAUTENG
Summary
Service leader with business knowledge and management experience to positively impact team operations. Versed in hospitality industry best practices and business operations and always looking for opportunities for improvement.
Overview
16
16
years of professional experience
Work History
Duty Operations Manager
SIBA'S GUEST HOUSE
BENONI
08.2021 - Current
- Monitored staff performance and developed improvement plans.
- Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
- Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
- Set up business contracts, obtained signatures and processed paperwork.
- Supervised supply purchases, management and tracking in line with budgetary requirements.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Managed day-to-day operations, coordinating with multiple departments to facilitate smooth workflow and meet organisational objectives.
Front Desk Receptionist
ZURICH GARDEN LODGE
BENONI
11.2019 - 12.2020
- Greeted guests upon arrival, assisted with check-in, and efficiently directed to rooms, creating positive first impressions.
- Handled booking reservations via phone, email, and in-person with high accuracy and attention to detail.
- Facilitated swift check-out processes, enhancing guest satisfaction and promoting return visits through attentive service.
- Responded to guest complaints with empathy, offering practical solutions to enhance their stay.
- Processed payments for accommodations and services, resolving billing discrepancies tactfully to uphold guest trust.
- Updated guest records and reservation systems with accuracy, safeguarding personal information.
- Supported colleagues during peak times to maintain smooth operations at the front desk.
- Issued room keys, explained hotel amenities, and provided guests with local area information.
- Received and dispersed incoming mail and correspondence, shipping outgoing items daily.
Baggage Handler
SWISSPORT SA
KEMPTON PARK
03.2010 - 01.2013
- Loaded baggage onto conveyor belts, ensuring timely movement of items between internal destinations.
- Safely and appropriately lifted and transported luggage to designated areas, following [Type] regulations.
- Handled stressful situations calmly in a fast-paced airport environment, contributing to smooth operations.
- Supported team by assisting with heavy lifting and luggage processing, fostering positive colleague relationships.
- Logged all handled baggage accurately for record-keeping and tracking.
Education
Certificate of Higher Education - COMMERCIAL SUBJECTS
DR HARRY GWALA SECONDARY SCHOOL
ETWATWA EAST2005
Skills
- Staff performance management
- Budget management
- Operational analysis
- Contract administration
Languages
English
Advanced
C1
Timeline
Duty Operations Manager
SIBA'S GUEST HOUSE
08.2021 - Current
Front Desk Receptionist
ZURICH GARDEN LODGE
11.2019 - 12.2020
Baggage Handler
SWISSPORT SA
03.2010 - 01.2013
Certificate of Higher Education - COMMERCIAL SUBJECTS
DR HARRY GWALA SECONDARY SCHOOL