Eniola O. Olumilua
Preston,ENG
Summary
Eniola is a compassionate and dedicated Health Care Assistant seeking advanced position to provide exceptional care and support to patients. Strong passion for improving the well-being of individuals through hands-on assistance and empathetic communication skills. Skilled in vital signs monitoring, patient care, and maintaining a safe and clean environment. Seeking to contribute my skills and contribute to a healthcare team dedicated to delivering high-quality care and promoting positive patient outcomes. And also, I seek further education in Mental Health Nursing Degree Programme and Enhanced staff training and development.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Health Care Assistant
Hermitage Healthcare Limited
05.2024 - Current
- Patient Care- Provide direct care and support to clients, ensuring their physical and emotional needs are met
- Value Care- Ensure that care provided is of high quality, costeffective, and centered around the needs and values of the patients, promoting the best possible outcomes
- Safeguarding- Identify and report any safeguarding concerns to protect vulnerable individuals from abuse or neglect
- Confidentiality- Maintain strict confidentiality regarding patient information and adhere to all relevant data protection regulations and policies
- Behavior Management- Manage and respond effectively to clients presenting challenging and emotionally demanding behaviors
- Team Collaboration- Work collaboratively with a multidisciplinary team to deliver high-quality care
- Role Modeling- Demonstrate and role-model appropriate responses and care techniques to other team members
- Supervision and Guidance- Guide and supervise junior staff or new team members, ensuring they are well-supported in their roles
- Shift Work- Perform duties according to a shift pattern, which may include nights, weekends, and holidays
- Professional Development- Engage in professional coaching, education, and training opportunities to improve clinical skills and knowledge
- Clinical Support- Provide comprehensive clinical support within a range of specialties as required
- Documentation and Reporting- Maintain accurate records of patient care and report any significant changes in patients' conditions to the appropriate team members
- Patient Advocacy- Act as an advocate for patients, ensuring their voices are heard and their rights respected within the secure environment
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
Customer Service Representative
City Facilities Management
06.2023 - 05.2024
- Receiving inbound calls from customers dealing with all sorts of complains
- Logging customer problems and complaints on the system
- Assigning contractors to fix the problems logged
- Cancelling logged jobs on demand of customers
- Transferring customer’s demand to appropriate colleagues to handle
- Delivering effective administrative and management support
- Reason for leaving, -Relocated to Preston, Lancashire North West ENGLAND
- (Husband Got a Job with NHS)
Customer Service Agent
Amatshod & Co Limited
01.2023 - 05.2023
- Receiving inbound calls from various customers dealing with all general enquiries
- GDPR compliance to ensure speaking with the right customer
- Calling HMRC to follow up on clients’ issues
- Delivering effective administrative and management support
- Resolving customers complains and issues online
- Interfacing with clients consistently and continuously to determine and ensure proper services thereby providing quality customer service
- Maintaining and Updating customer database
- Keeping accurate records and correspondence with clients
Education
Bachelor of Law (L.L.B hons) -
Joseph Ayo Babalola University
01.2018
Bachelor of Law (LL.B) -
University of Abuja
01.2015
Senior Secondary School Certificate -
FGGC Akure
Akure, Ondo State01.2010
Primary School Leaving Certificate -
College of Education Staff School
01.2004
Skills
- Relationship
- Negotiating skills
- Customer Engagement
- Active Listening
- Teamworking
- Communication
- Problem Solving
- Telephone Techniques
- Managing Time
- Empathy
- Knowledge of products or services
- Highly Organized
- Multi-Tasking
- Patience
- Respect
- Self - Control
- Creativity
Hobbies and Interests
- Reading
- Mentoring
- Teaching
- Counselling
- Learning
Certification
- Basic Life Support Certification (BLS)
- Advance Life Support Certification (ALS)
- First Aid Certification
- Data Protection & Governance
- Safeguarding
- Relational Security
Languages
English
Native language
Timeline
Health Care Assistant
Hermitage Healthcare Limited
05.2024 - Current
Customer Service Representative
City Facilities Management
06.2023 - 05.2024
Customer Service Agent
Amatshod & Co Limited
01.2023 - 05.2023
Bachelor of Law (LL.B) -
University of Abuja
Senior Secondary School Certificate -
FGGC Akure
Primary School Leaving Certificate -
College of Education Staff School
Bachelor of Law (L.L.B hons) -
Joseph Ayo Babalola University
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