Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Eniola olapade

Summary

Personable [Job Title] accustomed to managing high-volume phone calls, emails and reservation requests. Promptly responds to incoming messages and confirms reservations to reduce vacancies. Superior prioritisation and guest service skills. Motivated individual eager to contribute value in administration and guest support services. Personable and tactful communicator with astute problem-solving skills. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
6
6
years of post-secondary education

Work history

Receptionist in hotel

gi 18 hotel
lagos, surulere
2021.04 - 2023.05
  • Maintained clean, tidy reception areas, ensuring consistently positive first impressions.
  • Greeted customers warmly, aiming to provide positive, smooth check-in experiences.
  • Collected and processed guest data in line with data protection regulations.
  • Managed guest bookings and enquiries accurately and efficiently for continued customer satisfaction.
  • Achieved 5-star reviews by delivering outstanding customer service.
  • Handled customer payments and updated reservations with [Software].
  • Verified ID and payment preference of guests.
  • Addressed questions and escalated issues complaints to management.
  • Greeted guests and facilitated check-in and check-out procedures.
  • Registered guest information on hotel database to maintain accuracy.
  • Scheduled and made reservations for guests using hotel and management software.

bank customer service

advans la fayette micro finance bank
ibadan, adekunle fajuyi
2018.01 - 2019.11
  • Handled in-person, email and mailed correspondence.
  • Prepared necessary forms to complete transactions.
  • Offered current, accurate advice on optional solutions for concerns.
  • Obtained feedback from customers to improve service experience.
  • Answered [Number]+ telephone calls per day with professionalism.
  • Followed scripts when answering common customer questions.

Education

Diploma of Higher Education - accounting

ibadan polytechnic
ibadan
2015.05 - 2017.10

Bachelor of Science - economics

university of ibadan
ibadan
2017.03 - 2020.10

Skills

  • Exemplary customer service
  • Professionally presented
  • Multi-line telephone systems
  • Reservations systems
  • Payment processing
  • Hospitality services
  • Administrative skills
  • Multi-line phone systems
  • Welcoming guests
  • Word processing
  • Time management
  • Microsoft adept

Languages

English
Advanced

Timeline

Receptionist in hotel

gi 18 hotel
2021.04 - 2023.05

bank customer service

advans la fayette micro finance bank
2018.01 - 2019.11

Bachelor of Science - economics

university of ibadan
2017.03 - 2020.10

Diploma of Higher Education - accounting

ibadan polytechnic
2015.05 - 2017.10
Eniola olapade