Eniola Ojo
Newport
Summary
A dedicated health care management and administrative professional with a Master’s degree in Advanced Health and Care Management (Value Based) and over seven years of experience in the public and private sectors managing medical services. Currently serving as an Administrative Support Officer with the NHS, demonstrating exceptional skills in administrative operations, strategic planning, and healthcare management. Proven ability to implement value-based care models, enhance healthcare delivery, and improve patient outcomes. Known for strong organizational capabilities, effective stakeholder collaboration, and a commitment to evidence-based practices and patient-centered care. Dedicated to driving efficiency and innovation within healthcare environments.
Overview
6
6
years of professional experience
Work History
Administrative Officer (Value Based Health Care)
Cwm Taf Morgannwg University Health Board
10.2023 - Current
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Contributed to successful projects by providing essential administrative support and resource management.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Created, prepared, and delivered reports to various departments.
- Promoted a culture of continuous improvement by regularly reviewing current practices and identifying opportunities for enhancement.
- Spearheaded process improvements that led to reduced operational costs while maintaining high-quality service delivery standards.
- Volunteered to help with special projects of varying degrees of complexity.
Research Intern
Swansea University(School of Management)
01.2023 - 10.2023
- Completed research, compiled data, and assisted in timely reporting.
- Assisted with preparing project-related reports, presentations and manuscripts.
- Collaborated with team members for successful completion of research projects on time and within budget.
- Attended meetings and presentations to learn project details.
- Selected research tools and methods to access and analyze required data.
- Participated in regular meetings with project stakeholders for clear communication of progress updates and addressing concerns promptly.
- Recorded and analyzed data to produce reports of results.
- Analyzed results using analytical software and created reports.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
Membership Administrator
Lagos Chamber of Commerce and Industry
01.2018 - 09.2022
- Spearheaded training sessions for staff on best practices regarding member interaction to enhance overall experience.
- Provided exceptional member support by promptly addressing inquiries, concerns, or feedback received via email or phone calls.
- Regularly monitored website content related to memberships, updating information as needed to remain current and informative.
- Consolidated internal processes and improved communication channels between departments, leading to a more cohesive membership administration experience.
- Established strong relationships with key stakeholders through consistent outreach and attentive customer service.
- Collaborated with various departments to develop relevant content for member communications, increasing value perception.
- Enhanced member engagement by implementing personalized communication strategies and tailored membership benefits.
- Coordinated successful events for members, fostering networking opportunities and increased participation rates.
- Managed accurate database of member information, ensuring timely updates and seamless communication efforts.
Education
Bachelor Of Arts - Philosophy
University of Abuja
Abuja, Nigeria 12.2013
Master Of Science - Advanced Health & Care Management (Value Based)
Swansea University
Swansea, United Kingdom 12.2023
NVQ Level 3 - Diploma in Health & Social Care
London Professional Training Centre
Lagos,Nigeria 06.2021
Skills
- Documentation and control
- Scheduling appointments
- Office Management
- Scheduling and calendar management
- Records Management
- Training and coaching
- Travel Arrangements
- Database Administration
- Event Coordination
- Administrative Support
- Office Administration
- Customer Service
- Microsoft Excel
- Computer Skills
- Data Entry
- Customer and client relations
- Filing
- Complex Problem-Solving
- Clerical Support
- Writing reports
- Letter preparation
Languages
Welsh
Beginner (A1)
Timeline
Administrative Officer (Value Based Health Care)
Cwm Taf Morgannwg University Health Board
10.2023 - Current
Research Intern
Swansea University(School of Management)
01.2023 - 10.2023
Membership Administrator
Lagos Chamber of Commerce and Industry
01.2018 - 09.2022
Bachelor Of Arts - Philosophy
University of Abuja
Master Of Science - Advanced Health & Care Management (Value Based)
Swansea University
NVQ Level 3 - Diploma in Health & Social Care
London Professional Training Centre
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