ENIOLA GRACE APATA
Bolton
Summary
Dynamic professional specializing in hospitality with extensive customer service experience. Strong communication and interpersonal skills, proven teamwork, and collaboration abilities. Proficient in cash handling, table clearing, and allergy awareness, with a focus on problem-solving and adaptability. Fluent in English and Yoruba, dedicated to enhancing customer satisfaction and operational efficiency.
Friendly Waitress with knack for creating memorable dining experiences. Boosted customer satisfaction by delivering attentive service and anticipating guest needs. Known for maintaining calm and professional demeanour during busy shifts, ensuring smooth operations.
Overview
4
4
years of professional experience
Work history
Waitress/runner
Constellation (Burnley stadium)
Burnley, Lancashire
2025.10 - Current
- Improved customer satisfaction by providing efficient and friendly service.
- Provided top-notch service to customers, improved overall dining experience.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Collaborated with kitchen staff to ensure order accuracy.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Met special dietary requests with careful preparation and presentation of dishes.
Dessert Artisan
Little Dessert Shop
Bolton
2023.10 - 2026.02
- Prepared and served high-quality desserts in a fast-paced environment.
- Provided excellent customer service, handling cash and card transactions efficiently.
- Maintained cleanliness and organisation in the workspace.
Dessert Artisan
Scoopalicious
Bolton
2022.07 - 2023.10
- Created custom desserts while managing multiple orders during busy hours.
- Built strong customer relationships through friendly and efficient service.
- Assisted in training new staff members.
Education
Mathematics, Chemistry, and Physics
William Hulme Grammar School Sixth Form
ManchesterSkills
- Strong communication and interpersonal abilities
- Proven teamwork and collaboration experience
- Cash handling and customer service expertise
- Problem-solving and adaptability in dynamic environments
- Fluent in English and Yoruba
- Hospitality-Focused mindset
- Customer Service
- Table clearing
- Verbal communication
- Allergy awareness
HOBBIES AND INTERESTS
Enjoy reading to expand knowledge and relax., Spending quality time with friends to build meaningful relationships.
PROJECTS AND ACHIEVEMENTS
Organised and planned the Year 11 Prom with a team, showcasing event coordination and teamwork skills., Participated in carolling in Manchester during Christmas, fostering community spirit and teamwork.
VOLUNTEERING & EXTRACURRICULAR
- Nursery School, Volunteer, Ongoing, Support teachers in managing activities and engaging children in learning.
- Reclaim Charity, Member, Actively participate in community initiatives and events.
- Youth Club, Member, Engage in weekly sessions to build leadership and social skills.
Timeline
Waitress/runner
Constellation (Burnley stadium)
2025.10 - Current
Dessert Artisan
Little Dessert Shop
2023.10 - 2026.02
Dessert Artisan
Scoopalicious
2022.07 - 2023.10
Mathematics, Chemistry, and Physics
William Hulme Grammar School Sixth Form