Eniola Dawodu

• Quality and accurate maintenance of staff and client files, reducing administrative errors by 15%.

• Coordinated rotas and appointments for healthcare staff, increasing scheduling efficiency by 20%.

• Assisted management with preparing reports and performance updates, helping to improve service delivery.

• Supported onboarding processes by ensuring all documentation was collected, verified, and filed correctly.

• Acted as the main point of contact for staff queries, providing clear communication and resolving issues effectively.

• Delivered excellent customer service to a large client base, consistently achieving a 95% satisfaction rating.

• Updated customer records and handled requests with accuracy and confidentiality.

• Supported branch operations with administrative tasks including filing, reporting, and record management.

• Worked closely with colleagues to resolve complex customer issues, demonstrating teamwork and adaptability.

• Promoted banking products and services, contributing to a 15% increase in branch sales.

• Managed high-value client accounts, ensuring personalised support and timely resolution of requests.

• Prepared and reviewed client documentation, financial reports, and account updates with high accuracy.

• Liaised with internal departments to improve response times, reducing client wait times by 30%.

• Coordinated confidential record-keeping and ensured compliance with company and regulatory standards.

• Developed strong professional relationships with clients, leading to increased loyalty and repeat business