Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic
Eniola Akintokunbo

Eniola Akintokunbo

Sheffield,SHF

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing excellent outbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

De9mics Consult
11.2022 - 12.2023
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Answered customer inquiries and provided accurate information regarding products and services.

Compliance and Relationship Officer

Shuttlers
04.2021 - 12.2022
  • Investigated potential violations of applicable rules and regulations.
  • Drafted reports summarizing findings from audit reviews and investigations.
  • Developed and implemented compliance policies and procedures.
  • Provided financial advice to clients based on their needs and goals.
  • Assisted customers in opening new accounts and resolving any queries or issues they had.
  • Partnered with team members to implement service initiatives and achieve team objectives.
  • Attained staff feedback to deliver information to superiors for corrective action.

Customer Support Specialist (Freelance).

Upwork Inc.
05.2019 - 05.2021
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Maintained up-to-date knowledge of company products, services, policies, and procedures.
  • Investigated customer complaints regarding product quality or service rendered.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • ‪Responded quickly to customer inquiries, needs and problems.‪
  • Recorded all customer interactions into the database system accurately and completely.
  • Followed up with customers after issue resolution to ensure their satisfaction with the outcome.

Customer Support Representative

Global Laser
02.2018 - 02.2019
  • Resolved customer inquiries in a timely manner.
  • Followed established policies and procedures while providing excellent customer service.
  • Maintained an up-to-date knowledge of products and services offered by the company.
  • Handled escalated customer service issues with professionalism and empathy.
  • Developed relationships with customers through friendly interactions.

Education

Bachelor of Science - Information Technology

National Open University
Lagos State
12-2023

National Diploma - Science Laboratory Technology

Moshood Abiola Polytechnic
Ogun State
11-2016

Skills

  • Data Collection
  • Complaint Resolution
  • Call Management
  • Appointment Scheduling
  • Data Entry
  • Multi-Task Management
  • Administrative Support
  • Client Relations
  • Customer Education
  • Computer Proficiency
  • Typing Proficiency
  • Critical Thinking
  • Active Listening
  • Customer Relations
  • Call Center Operations
  • Conflict Resolution
  • Follow-Up Skills
  • Customer Relationship Management (CRM)
  • Research
  • Microsoft Outlook

Affiliations

  • Reading
  • Interacting
  • Modelling
  • Cooking
  • Traveling
  • Meeting People.

Languages

English
First Language
English
Proficient (C2)
C2

References

References available upon request.

Timeline

Customer Service Representative

De9mics Consult
11.2022 - 12.2023

Compliance and Relationship Officer

Shuttlers
04.2021 - 12.2022

Customer Support Specialist (Freelance).

Upwork Inc.
05.2019 - 05.2021

Customer Support Representative

Global Laser
02.2018 - 02.2019

Bachelor of Science - Information Technology

National Open University

National Diploma - Science Laboratory Technology

Moshood Abiola Polytechnic

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Eniola Akintokunbo