ENIOLA AKINRINMADE
Manchester,Salford
Summary
Dedicated and empathetic Customer Care Representative with 2 years of experience delivering exceptional service in fast-paced environments. Skilled in managing customer inquiries, resolving issues efficiently, and ensuring customer satisfaction through excellent communication and problem-solving abilities. Proficient in handling a wide range of customer concerns via phone, email, and live chat, with a focus on maintaining strong customer relationships and promoting brand loyalty. Known for maintaining a positive attitude under pressure and for being adaptable to various customer service technologies and systems. Passionate about providing a seamless customer experience and continuously enhancing customer satisfaction.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work history
Customer care & Administrative support
Quatro Consulting Limited
BROMLEY
2024.03 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Completed customer orders with speed and accuracy.
- Oversaw daily operations to achieve high productivity levels.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Monitored customer feedback and suggested improvements to enhance service quality and client satisfaction.
Customer care representative
Interswitch Group
MANCHESTER
2022.03 - 2023.01
- Assisted customers in resolving inquiries and issues through effective communication and active listening.
- Provided detailed product information and support to enhance customer satisfaction and loyalty.
- Collaborated with team members to streamline processes and improve overall service delivery.
- Handled customer complaints and escalated complex issues to management for prompt resolution.
- Conducted follow-up calls to ensure customer satisfaction and gather feedback for service improvement.
- Documented customer interactions and maintained accurate records in compliance with company policies.
- Enhanced customer satisfaction by addressing and resolving complaints swiftly.
CARE SUPPORT WORKER
DESTINY INTEGRATED CARE LIMITED
MILTON KEYNES
2021.10 - 2021.11
- Supporting the service user using person centred approaches to ensure maintenance of their dignity and independence wherever possible
- Supporting general well-being of the service user and their day-to-day activities
- Escorted client to shops, appointments, and other events, tailoring service to meet mobility and personal needs of individuals
- Worked with family members to establish clear goals and guidelines
- Administering of medications
- Actively listening to clients’ complaints and feedback, actioning improvements to continuously elevate quality of care
- Completed light housekeeping duties
- Ensured he was well fed highly nutritious meal etc…
Customer satisfaction representative
Crown Crystal Technologies
NIGERIA
2017.11 - 2018.06
- Assisted customers in resolving inquiries and complaints to enhance satisfaction.
- Developed knowledge of products and services to provide accurate information to customers.
- Monitored customer interactions to ensure adherence to quality standards consistently.
- Resolved complex issues swiftly while maintaining a positive customer experience.
- Assisted customers with enquiries, resulting in improved understanding.
- Handled calls professionally, creating a positive impression.
- Improved customer satisfaction by promptly addressing complaints.
Front desk officer
Crown Crystal Technologies
Nigeria
2017.11 - 2018.05
- Managed front desk operations by greeting visitors and directing them to appropriate departments.
- Coordinated appointment scheduling and maintained an organized calendar for staff meetings.
- Assisted in handling customer inquiries and resolving issues to ensure positive experiences.
- Oversaw daily administrative tasks including data entry and maintaining accurate records.
Education
Bachelor of Science - HUMAN KINETICS & HEALTH EDUCATION
UNIVERSITY OF IBADAN
IBADAN, NIGERIA 2011.03 - 2015.12
GCSEs -
GLORY ACADEMY INTERNATIONAL
Nigeria 2001.04 - /2011
Master of Business Administration - MBA {MASTER OF BUSINESS ADMINISTRATION}
UNIVERSITY OF THE WEST OF SCOTLAND
SCOTLAND, UNITED KINGDOM 2021.09 - 2022.11
Skills
- Communication skills
- Quality assurance
- Team building
- Resourcefulness
- Resilient
- Product knowledge
- Time management
- Strategic planning
- Problem-solving
- Complaint resolution
References
References available upon request.
Timeline
Customer care & Administrative support
Quatro Consulting Limited
2024.03 - Current
Customer care representative
Interswitch Group
2022.03 - 2023.01
CARE SUPPORT WORKER
DESTINY INTEGRATED CARE LIMITED
2021.10 - 2021.11
Master of Business Administration - MBA {MASTER OF BUSINESS ADMINISTRATION}
UNIVERSITY OF THE WEST OF SCOTLAND
2021.09 - 2022.11
Customer satisfaction representative
Crown Crystal Technologies
2017.11 - 2018.06
Front desk officer
Crown Crystal Technologies
2017.11 - 2018.05
Bachelor of Science - HUMAN KINETICS & HEALTH EDUCATION
UNIVERSITY OF IBADAN
2011.03 - 2015.12
GCSEs -
GLORY ACADEMY INTERNATIONAL
2001.04 - /2011