Summary
Overview
Work history
Education
Skills
Affiliations
Languages
References
Timeline
Generic

ENIOLA ADENIJI

Chesterfield,Debyshire

Summary

Detail-oriented professional with expertise in helpdesk operations, complaint resolution, and relationship management. Demonstrates strong written communication, efficient telephonic etiquette, and a proactive approach to problem-solving. Skilled in dispute settlements with tactfulness, empathy understanding, and familiarity with company policies to ensure customer satisfaction. Adept at documentation expertise and leveraging product knowledge to address client needs effectively. Committed to fostering positive relationships and delivering exceptional service outcomes.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work history

Customer service representative

KDJ services ltd
Sheffield, South Yorkshire
02.2023 - Current
  • Performed administrative duties contributing towards smooth store operations.
  • Offered technical support, leading to enhanced user experience.
  • Facilitated customer loyalty programmes to enhance customer retention.
  • Ensured smooth running of operations with timely preparation of reports.
  • Assisted customers in making informed decisions by providing detailed product information.
  • Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Participated in team meetings sharing best practices for improving service delivery.
  • Provided top-notch support for increased customer satisfaction.
  • Collaborated with sales team to maximise product visibility and sales.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Maintained up-to-date knowledge, resulting in effective product promotion.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with varying questions using product knowledge and service expertise.

Customer services representative

KDJ services ltd
Sheffield, South Yorkshire
01.2022 - 01.2023
  • Assisted customers promptly, resulting in positive feedback ratings.
  • Built strong relationships with customers to promote brand loyalty.
  • Maintained a calm demeanour during peak hours, demonstrating excellent stress management skills.
  • Set appointments with field teams to carry out service changes or deliver new products.
  • Shared informational brochures and details about policies to help guests make decisions.
  • Prepared necessary forms to complete transactions.
  • Offered current, accurate advice on optional solutions for concerns.
  • Followed scripts when answering common customer questions.
  • Advised customers on availability, pricing and location of products.
  • Answered [Number]+ telephone calls per day with professionalism.

Warehouse associate

Amazon
Balborough , Chesterfield, Derbyshire
07.2021 - 01.2022
  • Worked within team to achieve daily targets efficiently.
  • Facilitated smooth operations through effective coordination with other departments.
  • Followed company protocols whilst dealing with damaged or misplaced goods.
  • Coordinated inventory management to maintain stock levels.
  • Managed record keeping, ensuring accurate documentation of incoming and outgoing shipments.
  • Ensured prompt resolution of discrepancies, improving customer satisfaction.
  • Conducted regular stock checks to ensure availability of products.
  • Adhered strictly to health and safety rules, fostering secure working environment.
  • Assured safety standards for prevention of accidents in workplace.

WAREHOUSE OPERATIVE

PMP RECRUITMENT (ASOS)
Barnsley, Southyorkshire
01.2021 - 07.2021
  • Assisted in logistics planning for seamless transportation of goods.
  • Packed orders for timely dispatch to customers and retail outlets.
  • Coordinated with management, contributed valuable input during team meetings.
  • Sorted incoming products for efficient storage and distribution.
  • Contributed to achieving targets through consistent hard work.
  • Maintained safety standards, resulting in no workplace accidents.
  • Facilitated fluid operations with cooperative teamwork.

Store associate

M&S Sheffield
Sheffield, South yorkshire
12.2019 - 12.2020
  • Assisted management with inventory control to reduce out-of-stock situations.
  • Responded promptly to customer enquiries resulting in positive feedback.
  • Improved product sales for generating higher revenue through effective merchandising techniques.
  • Handled returns and exchanges smoothly, maintaining high level of customer satisfaction.
  • Increased customer satisfaction by delivering excellent service and handling complaints professionally.
  • Performed daily opening and closing procedures punctually ensuring readiness of store for business.
  • Updated knowledge on latest products regularly enhancing selling skills.

Cleaning supervisor

Duron cleaning services
Sheffield, South yorkshire
01.2017 - 12.2019
  • Decreased contamination risk by implementing rigorous cleaning procedures.
  • Handled emergencies promptly ensuring minimal disruption to clients' normal operations.
  • Introduced efficient methods of stain removal resulting in enhanced client satisfaction.
  • Developed rosters and assigned duties to maximise staff utilisation.
  • Monitored inventory levels, avoiding shortages or overstocking of cleaning supplies.
  • Promoted health and safety policies among staff leading to reduced workplace accidents.
  • Upheld company reputation by effectively handling customer complaints and queries related to cleanliness issues.
  • Streamlined processes for improved efficiency in cleaning tasks.
  • Conducted performance evaluations, fostering continuous improvement in cleaning services.

Education

Bachelor of Science - Mass communication

Oduduwa University
Ile Ife, Nigeria
09.2011 - 10.2015

Skills

  • Positive disposition
  • Helpdesk operations
  • Proactive follow-up behaviour
  • Familiarity with company policies
  • Telephone manners
  • Empathy understanding
  • Dispute settlements tactfulness
  • Efficient telephonic etiquette
  • Strong written communication
  • Problem-solving
  • Product knowledge
  • Relationship Management
  • Complaint resolution
  • Documentation expertise

Affiliations

  • Football activities.
  • Reading

Languages

English
Fluent

References

References available upon request.

Timeline

Customer service representative

KDJ services ltd
02.2023 - Current

Customer services representative

KDJ services ltd
01.2022 - 01.2023

Warehouse associate

Amazon
07.2021 - 01.2022

WAREHOUSE OPERATIVE

PMP RECRUITMENT (ASOS)
01.2021 - 07.2021

Store associate

M&S Sheffield
12.2019 - 12.2020

Cleaning supervisor

Duron cleaning services
01.2017 - 12.2019

Bachelor of Science - Mass communication

Oduduwa University
09.2011 - 10.2015

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ENIOLA ADENIJI