ENIOLA ADEGBOYEGA
Wednesbury
Summary
Results-driven Customer Service and Operations professional with over 3 years of experience in fast-paced, regulated environments. Skilled in managing high-volume customer inquiries, resolving complaints, and ensuring compliance. Ready to transition into senior customer service or account management roles that offer opportunities for advancement.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Shift Manager in Training
Wingstop
Bullring Birmingham
02.2025 - Current
- Delivered exceptional customer service to enhance guest experiences at Wingstop.
- Collaborated with team members to streamline operations and ensure timely order fulfillment.
- Managed inventory and supplies to optimize service delivery.
- Trained new staff members on company standards to maintain high service quality.
- Managed inventory and supplies to support consistent service delivery.
Customer Service Advisor
Thames Water
London, UK (Remote)
06.2024 - 02.2025
- Handle high volumes of inbound customer enquiries relating to billing, accounts, payments, and service issues
- Resolved customer complaints following regulatory and company guidelines, ensuring compliance and customer trust
- De-escalate challenging situations while maintaining high customer satisfaction
- De-escalated challenging situations, achieving high customer satisfaction and retention
- Accurately update customer records using internal CRM systems
- Collaborated with internal teams to resolve complex cases, enhancing overall service delivery
House keeper
Barcelo Torreo de Madrid- Group constant
Madrid
09.2024 - 12.2024
- Maintained cleanliness and organization of guest rooms and common areas in accordance with hotel standards.
- Collaborated with team members to enhance operational efficiency and elevate guest satisfaction.
- Managed laundry services, achieving timely turnaround and maintaining quality standards.
- Assisted in inventory management of housekeeping supplies, supporting cost-effective operations.
House keeping supervisor
SECROTEL MADRID AEROPUEROTO BARAJAS
Barajas de Madrid
03.2024 - 06.2024
- Supervise daily housekeeping operations, ensuring adherence to cleanliness standards.
- Trained and mentored housekeeping staff to enhance teamwork and service quality.
- Conducted inspections of guest rooms and public areas to identify and resolve maintenance issues promptly.
- Conduct inspections of guest rooms and public areas, identifying and addressing maintenance issues.
- Managed inventory of cleaning supplies to ensure availability and minimize costs.
Hotel Receptionist
Hotel Via Castellana Madrid
Plaza de castilla Madrid
09.2023 - 01.2024
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Managed guest check-ins and check-outs efficiently, ensuring a smooth arrival and departure experience.
- Coordinated bookings and room assignments, ensuring guest satisfaction and maximizing occupancy.
- Implemented hotel policies and procedures, fostering a safe and welcoming environment for guests.
- Assisted in managing front desk operations, streamlining processes to improve guest service.
Education
Virtual Assistant -
ALX Africa
Newcastle, United Kingdom12-2025
DIPLOMA - SPANISH LANGUAGE AND CULTURE INTERMEDIATE
KARIBU Madrid
Cuatro Caminos Madrid07-2022
Bachelor of Science - Agricultural Economics And Farm Management
Olabisi Onabanjo University College Of Agricultural Sciences
Ogun State03-2021
West African Examination council (W.A.E.C) -
Lagos African Church Grammar School (Lafogramms)
Ifako Agege, Lagos07-2016
Skills
- Customer Service
- Operational Efficiency
- Teamwork
- Adaptability
- Inventory management
- Ability to Multitask
- Critical thinking and problem solving
- Communication Skills
- Rapid Adaptation
Additional Information
References are Available on request
LANGUAGES
English Language
Spanish
Timeline
Shift Manager in Training
Wingstop
02.2025 - Current
House keeper
Barcelo Torreo de Madrid- Group constant
09.2024 - 12.2024
Customer Service Advisor
Thames Water
06.2024 - 02.2025
House keeping supervisor
SECROTEL MADRID AEROPUEROTO BARAJAS
03.2024 - 06.2024
Hotel Receptionist
Hotel Via Castellana Madrid
09.2023 - 01.2024
Virtual Assistant -
ALX Africa
DIPLOMA - SPANISH LANGUAGE AND CULTURE INTERMEDIATE
KARIBU Madrid
Bachelor of Science - Agricultural Economics And Farm Management
Olabisi Onabanjo University College Of Agricultural Sciences
West African Examination council (W.A.E.C) -
Lagos African Church Grammar School (Lafogramms)