Eni Onyekachi
Swinton
Summary
Driven individual with strong analytical and problem-solving skills, coupled with proficiency in research methodologies and data analysis. Demonstrates excellent communication and critical thinking abilities. Committed to producing impactful research that informs and advances key initiatives.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Business User Researcher
Fresh Start Waste Service Limited
Manchester, United Kingdom
09.2024 - 12.2025
- Led design research activities including discovery research, research planning and fieldwork execution.
- Conducted a GAP analysis of current and future states of components and business processes.
- Identify the best methodologies to test hypotheses.
- Planned and executed end-to-end user research (discovery, evaluative, and longitudinal) to inform product and design decisions.
- Informed product requirements, feature prioritization, and UX improvements through user-centered evidence.
- Partnered closely with Product Managers, Designers, and Engineers to align research with business and product goals.
- Designed and ran usability testing (moderated and unmoderated) to validate designs and reduce usability risks before launch
- Built and analyzed surveys to quantify user behavior, attitudes, and opportunity size.
- Understand the importance of presenting key findings to stakeholders, communicating and tailoring findings for different audiences.
- Experience of agile practices and a range of user centered practices.
- Selected and applied appropriate qualitative and quantitative methods based on product stage and risk.
User Researcher
Copy For Less Ltd
Prestwich, United Kingdom
08.2024 - 09.2024
- Led end-to-end user research, including defining research goals, planning studies, recruiting participants, and presenting actionable insights.
- Conducted qualitative research, including in-depth user interviews, field studies, and diary studies, as well as quantitative research such as surveys and A/B testing.
- Created user personas, journey maps, and empathy maps to help teams empathize with users and focus on solving the right problems.
- Worked with cross-functional teams to prioritize user needs and aligned research with the product roadmap.
- Synthesized research findings into clear, digestible reports, and presented insights to stakeholders, ensuring the integration of research in every stage of the design process.
- Collaborated with UX/UI designers to conduct usability testing, iterate on designs, and validate new concepts before implementation.
- Established best practices for user research within the organization and mentored junior team members.
- Championed inclusive design and ensured that our products were accessible to diverse user groups.
- Developed other user researchers in the Organisation and built user centered design practices in teams.
EDP Clerk Researcher
Ports & Terminal Multiservice Ltd
Lagos, Nigeria
12.2020 - 06.2024
- Responsible for all aspects of product strategy, content strategy, promotional campaigns, development, and other online marketing.
- Completed quantitative and qualitative external market analysis to drive overall commercial strategy.
- Conducting workshops with various user groups to identify user behaviors, problems, and opportunities.
- Observing and analysing market competitive landscape to identify product trend.
- Participated in Scrum Sprint ceremonies such as (Daily stand-up, Sprint Planning, Sprint Review, sprint Retrospective).
- Working with business owners, product managers and engineering team to define the impact user needs on product roadmap.
- Utilizing analytics data to prioritize user needs, access impact, define and document user behavior.
- Identifying and designing detailed user journeys impacted and gather requirements around open banking and digital application user journeys.
- Working with stakeholders to build ongoing customer engagement and experience on native iOS, android apps and web, by complying to design guidelines.
- Validate and test ideas through usability testing and creating UI prototypes in collaboration with a UI/UX designer.
Education
Bachelor of Science - Electronics and Computer Engineering
Federal University Of Technology Owerri
Nigeria 06.2012 - 09.2017
Skills
- User surveys, observation, discovery, one-to-one Interviews
- Testing, contributing to design systems and style guides, constructing user journey
- Client pitch writing
- Hypothesis testing
- Publication tracking
- Ethical considerations
- Research methodology knowledge
- Exceptional communicator
- Open to feedback
- Industry trend monitoring
- Policy research
- CRM database management
- Data analysis techniques
Interests
Reading, writing, problem solving, cooking, and travelling.
Professional Development
- Completed workshops on Accessibility in Digital Products and Advanced User Testing Techniques.
- Ongoing participation in UX conferences and meetups to stay updated with industry trends and best practices.
Affiliations
- Reading, Cycling
Certification
CompTIA A+
Research Methodology
Languages
English
Native
Timeline
Business User Researcher
Fresh Start Waste Service Limited
09.2024 - 12.2025
User Researcher
Copy For Less Ltd
08.2024 - 09.2024
EDP Clerk Researcher
Ports & Terminal Multiservice Ltd
12.2020 - 06.2024
Bachelor of Science - Electronics and Computer Engineering
Federal University Of Technology Owerri
06.2012 - 09.2017