Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Hi, I’m
Endurance Bello
London,United Kingdom
Summary
Overview
20
years of professional experience
5
years of post-secondary education
Work history
PWCLagos, Nigeria
Finance Manager
03.2014 - 03.2023
Job overview
- Developed and administered annual budgets following periods of strong analysis and research.
- Developed forecasting and cash-flow management processes to maximise progression and profitability.
- Monitored and reviewed financial controls, processes, and procedures to enable best practice development.
- Managed timely and accurate reporting of various financial transactions and information for detailed analysis. maximize
- Maximized system functionality to drive accurate and timely financial information for weekly and monthly processes.
- Satisfied reporting requirements and KPIs related to sales invoicing, production reporting and closing stock information.
- Led appraisal of site operations, budgets and forecasts.
- Led analysis of weekly, monthly and quarterly numbers, presenting findings to senior management.
- Drove continual improvement in department processes and workflows.
- Directed financial reporting detailing yields, cost of transformation and profitability.
- Assisted junior team members in collating monthly payroll information for processing.
Zenith Bank PLCLagos , Nigeria
Customer Service Officer
03.2003 - 02.2013
Job overview
- Responded to and summarised customer complaints and feedback.
- Answered and re-directed calls for a swift resolution.
- Adhered strictly to policies and procedures for continued company compliance.
- Performed cashier duties, including balancing and end-of-day banking.
- Recorded and processed customer data accurately.
- Provided professional and helpful support to new and existing clients.
- Responded to customer queries and provided excellent customer service.
- Upheld data accuracy on internal database.
- Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
- Participated in meetings to discuss goals and sales target.
- Applied best practices to comply with customer service procedures.
- Managed relevant inboxes and office diaries.
Education
UJniversity of LagosLagos, Nigeria
Bachelor of Science from Accounting
09.2003 - 02.2008
University overview
Hult Internatioanl Buusiness School Boston, United State
Master of Business Administration from MBA
09.2020 - 09.2021
University overview
Skills
- Reporting and documentation
- Financial analysis
- Sage adept
- KPI management
- Exceptional communicator
- Inspiring team leadership
- Management accounting
- Performance reviews
- Financial governance
- Coaching and training
- Methodical strategist
- Customer service
- Written communication
- MI reporting
- Corporate compliance
Languages
English
Fluent
Timeline
Hult Internatioanl Buusiness School
Master of Business Administration from MBA
09.2020 - 09.2021
Finance Manager
PWC
03.2014 - 03.2023
UJniversity of Lagos
Bachelor of Science from Accounting
09.2003 - 02.2008
Customer Service Officer
Zenith Bank PLC
03.2003 - 02.2013
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