Enda Coyle

Provided primary/palliative care for family members.

Maintained industry knowledge and professional development via courses

• Responsible for key areas of LSE's public and internal facing online corporate content; overseeing and supporting the school's wider online publishing community across all digital platforms
• Responsible for supporting devolved editors on matters relating to CMS usage, blogs, web content structure, layout and social media – including monitoring and fulfilment of help-desk enquiries
• Responsible for the day-to-day management of the Intranet
• Maintenance of web channels information architecture
• Responsible for managing CMS user access, training and publishing rights
• Joint control of the CMS fault reporting, ticketing system and latest version releases
• Advised on the creation and delivery of practical tools, guidelines and training content to ensure the school's publishing community produced consistent, relevant, high quality and audience-led content
• Co-responsible for migrating content to a latest version of the CMS utilising responsive design
• Line-management of agency contractors

• Responsible for restructuring and writing latest content during a content migration project from FrontPage to the new CMS platform for the school's website
• Shared responsibility for content management, editorial queries across academic departments and research centres utilising FrontPage and Contensis CMS
• During a separate project successfully migrated all academic registrar division content from FrontPage to the online learning resource Moodle

• Responsible for editing text and images, building sub-sites, restructuring and writing new content for their UK and international websites
• Utilised SharePoint CMS to edit and build web pages
• Gathered and implemented requirements from internal and external content owners
• Co-maintained web editorial mailbox

• Responsible for the editing, restructuring and writing of content in preparation for the migration and site build of an intranet redevelopment project
• Migrated content via RedDot 9 CMS including editing text and images, maintaining links and SEO
• Gathered and implemented requirements from Intranet content owners

• Responsible for the editing, restructuring and writing of content in preparation for the migration and site build of an intranet redevelopment project
• Utilised Vignette CMS to build web pages and portlets to deliver key information across the Home Office estate
• Reviewed and edited content as part of the content migration process
• Worked with content owners to ensure business and user needs were realised

• Responsible for the management of the NPIA internet, intranet and extranet presence in relation to the proposed Police National Database
• Edited internet, intranet and extranet template data, files and images through RedDot 7 and Collage CMS
• Managed digital content life cycle for key internal collaborators within the NPIA, identifying the various requirements of each of the agency work streams and integrating these into the online presence in a cohesive and structured format
• Managed the NPIA online communications within the UK's 43 regional police forces
• Enhanced successful external contributor management via the agency web-based CRM system
• Managed the technical administration and development of the system in conjunction with the solution provider

• Web Editor responsible for developing and maintaining web content for the Healthcare Commission's public and professional websites
• Liaison with external and internal department to develop and maintain content lifecycle for CSCIs two websites
• Content management and site maintenance through the CMS Immediacy
• Editing, writing, page creation, proof-reading and preparation of content and promotional copy
• Compiling and distributing two monthly e-newsletters
• Management of all user feedback mailboxes
• Assist the e-communications manager and new media manager, where appropriate, in identifying and researching CSCIs online business requirements (e.g., government, accessibility, new tools and features)

• Web editor on the SBS (Small Business Service) corporate website
• Responsible for the management of the DTI (Department of Trade and Industry) community-based web portal
• Edited corporate website template data, files and images through TeamSite CMS
• Responsible for maintaining editorial accuracy and consistency across the website
• Managed content lifecycle for key collaborators within government policy teams (DTI, SBS, DEFRA and DOH and across the business link multi-channel support service
• Edited / moderated extranet portals 253 online communities
• Provided training and support for users of CMS and end users of portal functionality
• Managed all maintenance and development communications with web developers including fault reporting and escalation (online tracking tool), fault resolution (UAT), change requests and adherence to SLA'S
• Co-author of all portal reporting documentation including web metrics (monitored), ISO9001 service descriptions and process maps, change requests, monthly reports and portal community review

• Co-responsible for the day-to-day running and maintenance of the government's e-communications technical Infrastructure project and the management of an e-community web portal
• Developed and maintained project plan in accordance with PRINCE 2 methodology
• Managed project deliverables in line with project brief
• Recorded and managed project issues and escalated when required
• Produced consolidated reporting to the project manager and project steering board including milestone summaries, key issues, risks and benefits
• Co-responsible for the authoring and management of project documentation / web content regarding business, functional and technical requirements for the acquisition of an e-community website

• Responsible for the management of content and operational communications between London, India and Newcastle for the curriculum online accredited e-learning web site
• Short listed for BETT 2004 online learning resources award

• Responsible for the management of the company website and monthly online Newsletter

• Responsible for data integrity within 999 data base projects

• Responsible for the UK NOKIA switch franchises
• Joint recipient of departmental team award in 1998