Eleanor Nation

· Manage the day-to-day operational activities of the department.

· Motivate the team to achieve organizational goals and embrace new initiatives.

· Develop and implement a timeline to achieve targets.

· Conduct training of team members, supporting the needs of both new and current staff.

· Contribute to the recruitment and onboarding of new team members.

· Empower team members with skills to improve their industry expertise, solution knowledge and communication skills.

· Ensure the maintenance of a pleasant working environment for all team members.

· Line management responsibilities for all members of the team including but not limited to: everyday operational and production support; training support; regular 121 opportunities; performance reviews; outlining of clear objectives and action plans.

· Monitor team performance and report on metrics.

· Oversee contract development and management with external stakeholders and clients.

· Produce monthly performance reports for both internal and external stakeholders.

· Contribute to the implementation of divisional and company initiatives and strategies.

· Key collaborator in the development of strategic plans, goals and objectives.

· Coordinate marketing and recruitment projects in both a general format, as well as in a client-specific manner.

· Recruit and grow the supplier base to meet new and existing demands.

· Ensure a robust communications process between staff within the department, as well as across divisions, as needed by leading sessions with managers and ensuring the appropriate dissemination of communications to team members.

· Produce budgetary and operational reports as required.

· Ensure efficient and economical performance in accordance with operating budgets, year-end goals, and objectives.

· Review analysis of performance, including financial and productivity data, making appropriate responsive changes in strategies, goals, and objectives.

· Lead operational and production initiatives which will contribute to the overall efficiency and productivity of the team, liaising cross-team and cross-department as necessary.

· Contribute to marketing materials and liaise with solutions architects and sales operatives to review service offerings, as appropriate.

· Contribute to strategic initiatives regarding the growth of the department and expansion of new business opportunities.

· Active maintenance and cultivation of key partnerships and collaborations (supplier and client).

· SME (subject matter expert) on the full spectrum of services offered by the department, including all technological advancements which may inform future service offerings.

· Support with the development of RFPs, RFQs and tenders as necessary.

· Support the team in the provision of a range of localization and interpretation solutions to a portfolio of customers, working with external technology experts, and an expanding global network of 3000+ professional freelance resources.

· Apply industry best practice, to plan and deliver quality services on time and within budget, achieving high levels of customer satisfaction to secure repeat business and drive profitable revenue growth for the group.

· Streamlining of department systems and their usage.

· Manage pricing standardization initiatives across department service offerings.

· The Red Box Project was an initiative started in 2017 with the aim of ensuring that no young person misses out on their education because they have their period. The organization aims to support young people throughout their periods by providing red boxes filled with free period products to local schools and ensuring ‘period poverty’ does not act as a barrier to educational engagement.

· Due to the work of the project and its volunteers, as of January 2020 all state-funded schools and colleges across England, Scotland and Wales must provide free menstrual products on their premises.

· More recently, volunteer efforts have become increasingly international in their march towards menstrual equality, with initiatives being established in the USA, Canada, Poland, Moldova, Republic of Ireland, Jersey, the Isle of Man, Colombia and Japan.

· Provide interpretation (and adjacent services such as live captions, transcriptions and machine interpretation) services to production teams, partners and clients, acting as the lead solutions consultant for the company's NASA accounts.

· Organize and manage events from small scale internal meetings (1-50 attendees) to large scale conferences (up to 10,000 attendees and broadcasted events) in conjunction with interpreting services in onsite, remote and hybrid formats.

· Provide dedicated advisory support throughout the lifespan of a project, from pre-planning and organization, to resource curation, team management and live support and, finally, project review and follow up.

· Provide technical training to interpreters and assorted linguistic service partners.

· Use and maintain knowledge of the interpreting industry and its technological advances to create, manage and develop bespoke interpreting and events services.

· Liaise with new and existing clients on a day-to-day basis and respond to enquiries in a timely and efficient manner.

· Work closely with interpreters and other suppliers to ensure excellent customer service for all projects.

· Plan and coordinate travel and accommodation arrangements.

· Develop and initiate projects, manage costs and monitor performance.

· Plan, design and schedule phases for large, complex projects.

· Prepare and submit project invoices for review and approval.

· Schedule and facilitate meetings between project stakeholders to discuss deliverables, schedules and conflicts.

· Maintain open communication by presenting regular updates on project status to clients.

· Act as the key point of contact for all linguistic and logistical queries throughout the life of all projects, managing on average 30+ projects per month.

· Provide localization services to production teams, partners and clients, acting as the lead advisor for the company's LATAM accounts.

· Deliver assigned linguistic services tasks (e.g. enforcement of linguistic guidelines, proactively manage quality across assigned languages, specializing in Spanish and Portuguese).

· Use and maintain knowledge of the translation and localization industry and tools to create, manage and develop localization services for clients.

· Liaise with new and existing clients on a day-to-day basis and respond to enquiries in a timely and efficient manner.

· Calculate pricing, quote accurately and prepare invoices in line with business objectives.

· Working with discretion on high profile projects, requiring full GDPR training, as well as an understanding of the demands of confidential, sensitive and official-sensitive jobs.

· Achieve project deadlines by coordinating with contractors to manage performance.

· Develop and initiate projects, manage costs and monitor performance.

· Schedule and facilitate meetings between project stakeholders to discuss deliverables, schedules and conflicts.

· Maintain open communication by presenting regular updates on project status to clients.

· Verifiy quality of deliverables and conformance to specifications before submitting to clients.

· Act as the key point of contact for all linguistic and logistical queries throughout the life of all projects, managing on average 60+ projects per month.

Project Title: Content and Language Integrated Learning (CLIL) in the Netherlands & Communicative Language Teaching (CLT) in Thailand: A Comparative Investigation into Effective Second Language Pedagogy, The Theory-Practice Conundrum and Teacher Identity.

My research was a cross-cultural investigation into foreign language acquisition, with the overarching aim of gaining a better understanding of how/in what ways foreign language teaching/learning takes place, what instructional leaders’ attitudes are to such methods, and how Dutch/Thai data can be compared. Specifically, my research investigated teacher attitudes and motivation in a CLIL environment (the Netherlands) compared to a CLT environment with a heavy reliance on grammar-translation methods (rural Thailand).

• Oversee the day to day record maintenance/database management tasks.
• The creation of recruitment materials/activities, establishing mixer events specifically for domestic students (particularly pre-year abroad students) and international students from The Netherlands.
• Management of various student events on behalf of both the International Development Department, as well as the Erasmus Society. Largely, this covered tandem language exchange events across the university campus, as well as welcome/departure events across the city.
• Oversee the travel coordination of incoming/outgoing students (international, as well as in-country arrangements upon arrival).
• Responsible for the creation of in-country travel guides, providing up to date details of local transport options/schedules/prices, as well as useful hints and tips for cultural and linguistic integration (e.g. local idioms "cheat sheets").
• Responsible for the development of recruitment marketing materials aimed at the Dutch education arena, specifically CLIL schools.
• Liaise with Dutch bilingual secondary schools and Universities regarding programme requirements/contracts/agreements.
• Oversee contract management procedures with both internal and external stakeholders.
• Produce monthly performance reports for both internal and external stakeholders.
• Coordinate region-specific recruitment research projects.
• Offer academic, administrative, pastoral and linguistic support to incoming Dutch students and their families.

• Working toward the aim of increasing both the uptake of languages amongst the children and young adults of the UK, as well improving general attitudes towards the acquisition of a foreign language, and the appreciation of different cultures.
• The responsibilities of an RIL ambassador included offering taster language workshops, ‘sample’ university lessons in schools, participating in mentor schemes, and attending training workshops and seminars at universities across the country, including Durham, Newcastle and UCL.

VAMOS Festival celebrates Spanish and Portuguese speaking cultures in Newcastle, and combines cuisine, art, film, theatre, dance, music, literature, fashion, sport and education in order to offer vibrant, enlightening events across the the north east region every summer.

• Assist in the maintenance/establishment of international and domestic partners of the festival, including but not limited to: Newcastle University; The Sage Gateshead; Northumbria University; Gateshead and North Tyneside Councils; The Spanish Government; The Mexican Government; Arts Council England; The Instituto Camoes; The Spanish Embassy to the UK.
• Respond to queries via email and telephone.
• Manage travel arrangements (international and domestic) for individuals/companies participating in festival events.
• Manage accommodation arrangements for event participants, where necessary.
• Organize the maintenance and insurance of festival provisions.
• Organize and set up meetings between event participants and creators, including Artistic Directors and Programme Managers.
• Assist in invoicing all work carried out by VAMOS Festival, including banking all all cash and cheques received by the organization.
• Support, when needed, the evaluation of all projects including collating audience data and box office reports, feedback and press coverage.
• Supply content for Director's Report for Board Meetings regarding administration.
• Coordinate the logistics of festival events (street parades; art exhibitions; dance/live music shows; public food events including beach BBQs).

• Assist the Country (Portugal) Representatives in day to day record maintenance/database management tasks.
• Offer academic, administrative, pastoral and linguistic support to incoming Portuguese students and their families.
• Liaise with Portuguese universities regarding programme requirements/contracts/agreements.
• The creation of recruitment materials/activities, establishing mixer events specifically for domestic students (particularly pre-year abroad students) and international students from Lusophone countries.
• Assist in the travel planning of incoming/outgoing students (international, as well as in-country arrangements upon arrival), which included assisting in the coordination of welcome receptions at the Language Resource Centre of Newcastle University.
• Management of SPLAS (Spanish, Portuguese and Latin American Studies) events across Newcastle city centre, ranging from live music events at The Sage, Gateshead to Spanish language poetry recitals at Northern Stage, Newcastle University.
• As I had already established a relationship with members of the faculty of the University of Lisbon, and its International Admissions Department, during my own YA, I established Skype sessions in which students could ask both pastoral and academic questions about living and studying in Newcastle/the UK in general.

• During an academic year, I worked as an English teacher at the Language Policy Service of Valencia University, Spain. During this time, I also acquired eight private students with whom I worked on a weekly basis. Both at the university and with my private students, I offered classes from A2-C2 level, to students with a number of objectives (IELTS, pending study/work placements, business English), across ages 12-75, from all over the globe.
• Set a curriculum, and to create my own resources and lessons, of which I now have a considerable catalogue.
• Evaluating policy and programme issues to provide strategic organizational direction and insight.
• Collaborate with the International Recruitment Team, as I was able to offer key insights given the fact that I was both an international employee, and indeed still a university student, myself. As such, I would attend bi-weekly meetings with the international department to evaluate the effectiveness of current recruitment strategies, create recruitment events/materials, or to simply proof-read/translate English language reports to external partners.

While positioned as an English teacher at the University of Valencia, I also undertook frequent translation projects which were predominantly academic in nature. As a large proportion of my students were professors and PhD students, I was regularly asked to translate academic articles, book sections and presentations from Spanish into English. Many of the pieces were rooted in the humanities, although some projects undertaken pertained to Law and Earth Sciences.