Ena Chowdhury
IT Support Technician
London
Summary
Dedicated IT Support Technician with extensive hands-on experience in Windows environments, Microsoft 365 administration, Active Directory, and comprehensive hardware/software troubleshooting. Strong analytical mindset complemented by a solid foundation in data management and business IT systems. Practical home lab experience with Hyper-V, Active Directory, and the Microsoft 365 Admin Center enhances technical proficiency, with a focus on cybersecurity expertise. Recognized for maintaining composure under pressure, rapidly adapting to new challenges, and delivering efficient user support alongside innovative technical solutions.
Overview
5
5
years of professional experience
6
6
Certifications
Work History
IT Support Technician (Project-Based)
Reatech Dental Service Ltd
Reigate, Surrey
01.2015 - Current
- Provide remote and onsite technical support using AnyDesk for workstation issues, software installs, and connectivity faults.
- Install, configure, and maintain Windows 10/11 devices and specialised lab software.
- Set up local networks (LAN), connect scanners, printers, and design machines securely.
- Manage antivirus protection and ensure compliance with data security needs.
- Troubleshoot system crashes, performance slowdowns, user access problems, and data-transfer issues.
- Support purchase, setup, and testing of 3D scanners and CAD software.
Customer Service Assistant
Tesco
Southampton, Southampton
- Provided customer-facing support and issue resolution in a fast-paced environment.
- Developed communication, prioritisation, and problem-solving skills valuable for IT support roles.
Data Administrator
Home Retail Group
, Milton Keynes
- Maintained customer records and internal databases with high accuracy.
- Created internal reports, strengthening documentation skills relevant for ticketing and service desk roles.
- Supported operational teams by resolving data inconsistencies.
- Coordinated with cross-functional teams to define clear requirements for new database features or modifications, ensuring successful project outcomes.
Education
Diploma in Digital & IT Skills -
Just IT Training Ltd
London11-2025
Skills Bootcamp in IT Technician -
Just IT
London07-2026
MSc Business Information Technology -
Southampton Solent University
SouthamptonMSc Statistics -
Jahangirnagar University
BangladeshBSc (Hons) Statistics -
Jahangirnagar University
BangladeshSkills
Certification
MS-900 Microsoft 365 Fundamentals, Ongoing
Hobbies
Football • Driving • PC Building • Home-Lab Projects • Cybersecurity Learning
References
Available on request.
Timeline
IT Support Technician (Project-Based)
Reatech Dental Service Ltd
01.2015 - Current
Customer Service Assistant
Tesco
Data Administrator
Home Retail Group
Diploma in Digital & IT Skills -
Just IT Training Ltd
Skills Bootcamp in IT Technician -
Just IT
MSc Business Information Technology -
Southampton Solent University
MSc Statistics -
Jahangirnagar University
BSc (Hons) Statistics -
Jahangirnagar University