Emrys Hancock
Raving Ices Ltd
Birmingham
23
years of professional experience
6
years of post-secondary education
A dedicated and ambitious professional with expertise in leadership proficiency and health and safety compliance, adept at workload prioritisation and efficient multitasking. Demonstrates strong interpersonal savvy and excels in customer relations, ensuring optimal service delivery. Committed to leveraging skills to drive organisational success and enhance team performance.
Work history
Food business owner
1 Year 5 Months- Oversaw financial operations to ensure business sustainability.
- Developed menus with strict cost controls to maximize restaurant profits.
- Created innovative recipes that expanded customer base.
- Leveraged social media to increase customer engagement and brand awareness.
- Built loyal customer base by creating a welcoming environment with top quality service.
- Ensured compliance with all health and safety regulations at all times, resulting in zero incidents during tenure.
- Juggled multiple tasks simultaneously under high-pressure situations, maintaining calm composure and efficiency.
- Managed repair and maintenance activities to fix broken and faulty equipment.
Street food caterer
2 Years 1 Month- Prepared diverse range of street food dishes for customer satisfaction.
- Crafted diverse multi-cultural dishes to satisfy varied audience tastes.
- Managed queue effectively during peak hours, ensuring swift service for all customers.
- Created welcoming atmosphere through engaging communication with customers.
- Arranged food attractively to elevate overall customer experience.
- Followed health and safety guidelines strictly, ensuring a safe working environment at all times.
- Ensured high standards of food hygiene with meticulous cleaning routines.
- Provided availability for varied shifts to support operational needs. including weekends and holidays meeting business needs.
Motor Claim Team Leader
19 Years 10 Months- Running a team of up to 12 agents in a call centre environment and home working.
- Coached staff and monitored performance against set targets and objectives.
- Conducted weekly performance reviews and monthly 1-2-1s, providing audit feedback and aligning team objectives with accountabilities for end-of-year appraisals.
- Analysed telephone and performance statistics to spot trends and set targets.
- Monitored attendance and timekeeping records, ensuring daily accuracy and compliance with company standards.
- Conducted audits against regulatory and company guidelines to maintain compliance.
- Conducted interviews and provided outcomes and performance feedback to recruitment team.
- Collaborated across departments to enhance customer journey and participated in ad hoc projects to implement business improvements.
- Fulfilled additional roles during this period, supporting broader operational responsibilities such as -
- Delivering first aid assistance during workplace incidents between 2008 and 2021
- Over seeing fire safety measures and emergency response as Fire Marshal from 2012 to 2017
- Health & Safety Officer for Birmingham office, promoting compliance from 2017 to 2020
- Head of care and community initiatives in Birmingham, enhancing local engagement from 2019 to 2023
Skills
Health and Safety Compliance
Workload management
Customer relations
Efficient multitasking
Leadership proficiency
Interpersonal savvy
Education
HND - Travel and Tourism
GCSEs - 7 GCSE's above C including Math and English
References
Available on request
Hobbies
Currently really getting into growing my own MicroGreens and learning about hydro vertical gardening. I have a passion for cooking when I can, especially with the things I have grown. I'm learning Spanish daily as I really want to be bilingual and I love to get out in nature, walking and exploring new places with my dog as well as sitting and fishing in the places I already love.
Timeline
Food business owner
Raving Ices Ltd
2025.04 - CurrentRead More
Street food caterer
Love Food
2024.03 - 2026.04Read More
Motor Claim Team Leader
Direct Line Group
2004.02 - 2023.12Read More
Birmingham college of food and tourism
HND from Travel and Tourism
2000.09 - 2002.05Read More
Hampstead Hall School
GCSEs from 7 GCSE's above C including Math and English
1993.09 - 1998.05Read More