Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Emran Hussain

Emran Hussain

Inverness

Summary

Motivated Job Title with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Organized Dining Room Attendant offering Number years of demonstrated success in food service environments. Highly skilled in providing excellent guest service and catering to seating preferences and special requests to foster customer satisfaction. Enthusiastic and personable with strong foundation of service industry expertise. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Waiter's Assistant

River Grill
05.2023 - Current
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Trained new servers on restaurant policies and procedures.
  • Used cash registers and credit card machines to cash out customers.
  • Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
  • Assisted customers with carry-out service.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Processed payments for orders and provided customers with change.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Monitored dining room inventory and replenished as necessary.

Assistant Manager

Young Minds Organisation
11.2020 - 02.2023
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed strategy to increase sales and drive profits.
  • Monitored security to protect employees, customers and property.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Launched quality assurance practices for each phase of development
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Developed detailed plans based on broad guidance and direction.

Assistant Teacher

Haji Rangum Ali Atpara Technical School And College
10.2017 - 09.2020
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Provided one-on-one and group-based learning support focused on student progress.
  • Assisted in lessons, curriculum and homework planning.
  • Worked with teacher to identify and target opportunities for instructional improvements.
  • Worked with teacher and administrators to enforce school policies and procedures.
  • Researched and presented new learning tools and methods for classroom application.
  • Monitored students during quizzes and tests.

Education

Master Of Business Administration - Management

University Of The West Of Scotland
Hamilton International Technology Park,Stephenson Place

Bachelor Of Business Administration - Management

Metropolitan University Sylhet
Sylhet, Bangladesh
08.2020

Skills

  • Wine Knowledge
  • Warm and Friendly
  • Front of House Display Creation
  • Menu Knowledge
  • Price Memorization
  • Cash Handling
  • Order Accuracy
  • Food Plating and Presentation
  • Wine Pairings
  • Practice Management
  • Quality Control
  • Customer Seating
  • Waiting Tables
  • Special Requests
  • Hospitality Management
  • Service Quality
  • To-Go Order Preparation
  • Bar Terminology
  • Regulatory Compliance
  • Transactions and Cash Handling
  • Restaurant Operation
  • Customer Preferences

Accomplishments

  • Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Result by introducing Software for Type tasks.
  • Documented and resolved Issue which led to Results.

Languages

English
Advanced (C1)
Bengali
Bilingual or Proficient (C2)

Timeline

Waiter's Assistant

River Grill
05.2023 - Current

Assistant Manager

Young Minds Organisation
11.2020 - 02.2023

Assistant Teacher

Haji Rangum Ali Atpara Technical School And College
10.2017 - 09.2020

Master Of Business Administration - Management

University Of The West Of Scotland

Bachelor Of Business Administration - Management

Metropolitan University Sylhet

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Emran Hussain