Emran AlJazzaf
Glasgow,Scotland
Summary
Technology analyst with a BEng in Electrical and Electronic Engineering from the University of Glasgow. Proven experience in enterprise banking technology within a global financial services environment, focusing on production support, digital banking APIs, and market risk systems. Expertise in incident management, SQL automation, and service resilience, with a track record of enhancing operational efficiency and minimizing risk. Strong analytical skills complemented by leadership and communication abilities developed through personal training and community sports initiatives.
Overview
2
2
Languages
1
1
Certification
3
3
years of professional experience
Work history
Technology analyst
Barclays
2024.08 - Current
- Delivered operational support for enterprise market risk digital banking API services and platforms.
- Managed and resolved technology incidents using ServiceNow for digital banking and investment.
- Analysed and monitored SLAs and OLAs to spot performance trends and reduce risk.
- Designed SQL-driven reporting and Excel automation for real-time operational dashboards.
- Developed burn-down reporting and operational performance metrics to flag service risks.
- Contributed to production readiness and onboarding for retail online banking APIs.
- Supported incident investigations, fault diagnosis, and service restoration across platforms.
- Participated in fault injection resilience testing and production readiness exercises.
- Supported change management through deployment pipelines and environment promotions.
- Monitored production jobs via Autosys/TWS and itrs Geneos for failures and alerts.
- Collaborated with engineering, development, operations, and stakeholders on integrations.
- Coordinated production handovers and provided operational cover during colleague absence.
- Produced SQL guidance, technical documentation, and knowledge articles for onboarding.
- Supported operational risk management with proactive issue reporting and governance controls.
- Volunteered in Barclays' future of banking outreach programme and knowledge-sharing sessions.
Personal Trainer Self employed
RS fitness
2024.08 - 2025.10
- Delivered one-to-one coaching using tailored plans for varied client goals.
- Assessed client needs and movement patterns to adjust sessions for safer performance.
- Built coaching trust through motivation support and clear, consistent communication.
Personal Trainer Self employed
Energie Fitness
2024.05 - 2024.07
Technology Analyst Intern
Barclays
2023.06 - 2023.08
- Enabled progress tracking by posting regular task completion updates.
- Drove continuous improvement through agile team meetings that promote knowledge sharing.
- Evaluated and balanced requirements across departments to identify workable solutions.
- Analysed varied source data to surface issues, risks, and opportunities.
- Completed incident data analysis project to review incident patterns.
- Completed observability application software project to support monitoring needs.
- Organised weekly football games for team morale and connection.
- Completed summer internship at Barclays Technology supporting Markets and middle office teams.
Education
Bachelor of Engineering - Electrical and Electronic Engineering
Univeristy of Glasgow
09/2021 - 05/2024
Foundation Degree in Science - Engineering
Glasgow International College
09/2020 - 06/2021
Certification
- MATLAB Onramp – MathWorks
- Simulink Onramp – MathWorks
- Level 3 Personal Training & Conditioning
- Level 3 Diploma: Business Practice in Health, Fitness & Wellness
- Level 3 Diploma: Ethics and Professionalism in the Fitness Industry
- Emergency First Aid at Work
Languages
English
Native
Arabic
Native
Technical Skills
- Programming & Data: SQL, Python, MATLAB, Simulink, C, C++
- Enterprise Platforms: ServiceNow, Elastic/Kibana, Unity, OneRisk, SRA
- Automation & Monitoring: Autosys/TWS, ITRS Geneos, SLA Monitoring, API Monitoring
- Reporting & Analysis: SQL Reporting, Excel Automation, Dashboard Development, Operational Reporting
- Collaboration: Microsoft Teams, Slack, Technical Documentation, Knowledge Management
Personal Skills
- Problem-Solving & Analytical Thinking
- Clear Communication & Public Speaking
- Leadership & Coaching
- Risk Awareness & Attention to Detail
- Organisation & Time Management
- Adaptable and Quick Learner
Leadership & Community Involvement
- Organise community football events using the Footy Addicts platform.
- Produce and edit football-related digital content, including live discussions and match analysis.
- Develop public speaking, audience engagement and digital communication skills while supporting community participation.
Timeline
Technology analyst
Barclays
2024.08 - Current
Personal Trainer Self employed
RS fitness
2024.08 - 2025.10
Personal Trainer Self employed
Energie Fitness
2024.05 - 2024.07
Technology Analyst Intern
Barclays
2023.06 - 2023.08
Foundation Degree in Science - Engineering
Glasgow International College
09/2020 - 06/2021
Bachelor of Engineering - Electrical and Electronic Engineering
Univeristy of Glasgow
09/2021 - 05/2024