Emmy Diggins

• Managed the Reception to provide first point of contact for members, guests & walk in enquiries
• Managed membership enquiries with prompt, helpful responses.
• Responded quickly to incidents or emergencies, prioritising member wellbeing above all else
• Monitored gym facilities constantly, maintaining safe environment for all users
• Handled cash transactions and online payments using POS software
• Improved customer satisfaction with professional, friendly service

Part-time role as a waitress serving meals and drinks in a busy village pub

Key responsibilities:

• Warmly greeted guests upon arrival to create welcoming atmosphere
• Informed guests of daily and weekly specials
• Took care to understand any special dietary requirements and make recommendations where appropriate
• Maintained clean and organised dining area for customer comfort
• Improved customer satisfaction by providing efficient and friendly service

Work Experience week with a market leading company, providing exposure to all areas of retail at a large department store.

Key Responsibilities:

• Assisted customers with product inquiries for enhanced shopping experience
• Prepared merchandise for display, creating appealing product presentations
• Ensured high levels of orderliness and presentation on the shop floor
• Monitored stock levels for timely replenishment