Joyce Pooley

Developing links with both statutory and none statutory community agencies, to provide, health , education and skill based activities for residents. Facilitating group work, one to one support with complex clients, supporting clients diagnosed with mental health and substance use.

Working alongside caseworkers and external support workers enabling recovery orientated co ordinated recovery plans for the residents.

Creating an evidence based data collection for evaluation of engagement and reporting evidence.

Manage the controlled drinking HUB, linking in with the support team members sharing on a daily basis information for clients health and wellbeing.

Engagement with both statutory and none statutory services, to enable support/referrals for client group into identified services.

Facilitate group work to enable harm reduction and alcohol education.

The aim and purpose of developing JourneyMEN (JM) was to provide a hub for men only, where they could co- produce an Asset based community to support their wellbeing and mental health. I became involved with JM in a volunteering role initially throughout the pandemic, my role developed into a paid role as Lead case manager and director.

• My role included care planning/risk assessments/ care coordination, working with the men who had a diagnosis of severe and enduring mental health, providing joint working with both statutory and none statutory organisations, creating links to provide health and education programmes.
• Supporting vulnerable men to prevent homelessness , alongside NHS homeless practitioner Denise Lewis, advocating for/with the men to WBC Housing Options and private landlords, also working with men who display hoarding behaviours.
• Collaborated with team members and volunteers to achieve and develop daily projects/events and wellbeing activities and initiatives.
• General officer management and maintaining detailed records/data of assessments and engagement in the project ,providing compliance, transparency and accountability for funding.

• My responsibilities and achievements were working within a multi-disciplinary team offering and providing a flexible approach, supporting less experienced team members and volunteers
• Providing care management/ care coordination for a large caseload of service users with drug and alcohol addiction, providing support with their complex needs, collaborating with other services both statutory and none statutory.
• My role included, care planning, risk assessment/ risk management, adult and child safeguarding, harm reduction and working alongside medical officers for substitute prescribing, adhering to GDPR and security policies.
• My role promoted both recovery and harm reduction for service users from point of entry through treatment/ recovery journey to discharge
• Providing psycho- social interventions, facilitating connection and engagement with other service providers re housing, mental health support, detox /rehabilitation and multi-disciplinary team planning
• My role also promoted and incorporated the inclusion of family and carer involvement as part of the service users care plan,
• I also worked autonomously, developing links in with local pharmacies to enable clients to access support nearer their homes without having to access the service hubs.

• Within in this keyworker led service I provided a range of psycho- social interventions for clients with substance use dependency within a clinical environment
• These included assessment, support, and responsibility for the case management of the service user whilst I was based with review team, Gp shared care team, hostel worker and recovery team working alongside medical practitioners for substitute prescribing.
• Coordination of partnerships to provide initial support and enable the development of community services Eg Tomorrow's Women, The Quays facilitating group work and education to enable autonomous self styled group/peer support.
• Link created with local Mutual Aid groups, clients introduced and Buddy system developed to enable attendance and self development . and community development.
• Engagement in local Citizen led peer support groups connecting statutory services to community led asset based groups.

• Supporting residential clients within the therapeutic rehabilitation environment establishing trust, providing 1-1 support
• Facilitating various groups as well as gender specific groups, providing daily support for residents whilst providing key-workers role and case load management.
• Supports clients to reintegrate back into local community, accessing housing and aftercare services.