Emmie Grosart
South Shields,United Kingdom
Summary
Friendly, professional and reliable customer service with experience in hospitality and office administration. Confident working in fast-paced environments, handling customer interactions, and working effectively within a team with strong communication and organisational skills.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Miller & Carter
Mitchells & Butlers
South Shields, South Tyneside
2025.08 - Current
- Delivered high-quality customer service in a fast-paced restaurant environment
- Took customer orders accurately and efficiently during busy service periods
- Processed cash and card payments using tills and card machines
- Assisted customers with menu queries and recommendations
- Maintained cleanliness and organisation within the restaurant
- Worked effectively within a team during busy service periods
Waitress
Italianish
South Shields
2025.03 - 2025.08
- Provided friendly and professional customer service to guests
- Took food and drink orders accurately and efficiently
- Handled customer payments using cash and card systems
- Maintained a clean and organised working environment
- Worked effectively under pressure during busy shifts
Youth Football Coach Assistant
Volunteer
South Shields
2023.06 - 2024.06
- Assisted with coaching and organising training sessions
- Supported communication and teamwork among players
- Helped younger players develop confidence and discipline
- Demonstrated leadership and responsibility in team environments
Student Voice Representative
Mortimer community college
South Shields
2021.04 - 2024.06
- Represented student concerns and communicated feedback effectively
- Worked collaboratively with staff and students to resolve issues
- Developed strong communication and problem-solving skills
- Maintained professional and respectful working relationships
Office Administration Assistant
Apex Joinery Ltd
South Shields
2022.01 - 2022.12
- Assisted with payroll administration and office organisation
- Maintained both digital and paper filing systems
- Compiled reports and updated records for management use
- Supported day-to-day administrative operations within the office
- Demonstrated strong attention to detail and organisational skills
Education
A Level - Mathematics, Economics, Psychology
Harton sixth form
South Shields, Tyne and Wear 09/2024 -
GCSEs -
Mortimer community college
South Shields 09/2019 - 07/2024
Skills
- Customer service
- Cash handling
- Communication
- Teamwork
- Time management
- Organisation
- Leadership
- Problem-solving
- Fast-paced work environments
- Professionalism
Certification
First Aid Certification
Timeline
Miller & Carter
Mitchells & Butlers
2025.08 - Current
Waitress
Italianish
2025.03 - 2025.08
Youth Football Coach Assistant
Volunteer
2023.06 - 2024.06
Office Administration Assistant
Apex Joinery Ltd
2022.01 - 2022.12
Student Voice Representative
Mortimer community college
2021.04 - 2024.06
A Level - Mathematics, Economics, Psychology
Harton sixth form
09/2024 -
GCSEs -
Mortimer community college
09/2019 - 07/2024