Emmet Courtney

• Boosted team performance with regular training sessions.
• Encouraged and promoted ideas aligned to business needs and benefits.
• Created classification systems to manage archives.
• Streamlined processes to improve and optimise office operations.

• Monitoring key client jobs and ensuring timely despatch

• Informing clients of any delays or issues as they occur

• Supporting the entire client portfolio including all Addison Lee, ComCab and Green Tomato clients

• Supporting Drivers with live updates and specific geographic issues

• Monitoring of public events, traffic news and road closures

• Taking bookings and dealing with customer queries via phone, email and other forms of communication, including social media

• Responsible for service levels, resource management and planning

• Responsible to step in to support VIP as and when required

• Step in to supervise the Operations room as and when required

• Any other duties as required by management including supporting other areas of the operation as and when required.