Emme Hammond
Summary
Experienced waitress with a strong background in customer service, known for creating welcoming atmospheres and resolving customer issues with empathy. Demonstrated skills in communication, problem-solving, and time management across various roles, including support worker and cashier. Proven ability to handle financial transactions accurately and maintain operational standards. Experienced at engaging with diverse groups, enhancing guest experiences, and supporting young people in care. Career goal: to gain more experience in customer service to advance into a leadership role within an industry.
Overview
2
2
years of professional experience
Work History
waitress
that little tea shop
southampton, hampshire
05.2025 - Current
- Facilitated a welcoming atmosphere through engaging conversations with guests.
- Enhanced guest experiences by delivering service with a positive and enthusiastic attitude.
- Resolved customer complaints with empathy and proposed effective solutions to enhance satisfaction.
- Document customer orders and process payments with precision and accuracy.
- Conducted daily inspections of dining essentials to ensure availability and maintain operational standards.
- Monitored inventory levels and ensured timely reporting of shortages to management to mitigate service disruptions.
Support Worker (Young People in Care)
family hub
southampton
10.2025 - 02.2026
- Safeguarded health and safety of parents and children.
- Handled personal data with strict confidentiality.
- Supported children facing speech and language challenges.
- Engaged with parents to discuss behavioural strategies.
- Listened and communicated with continued care and attention to build trusting relationships with service users.
Cashier
River Island
11.2024 - 04.2025
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
- Collaborated with team members to achieve sales targets and enhance store performance.
Receptionist
bridge beauty
03.2024 - 04.2024
- Welcomed guests and clients in friendly, positive manner.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Carried out basic day-to-day administrative tasks to support staff needs.
Education
GCSEs -
the Mountbatten school
Southampton 2020 - 2025
Skills
- Problem-solving
- Communication
- Persuasive negotiation
- Positive attitude
- Multi-tasking
- Customer Service
- Creative thinking
- Great communicator
- Time-management
- Decision making
- Team Leadership
- Risk Management
- Public speaking
Timeline
Support Worker (Young People in Care)
family hub
10.2025 - 02.2026
waitress
that little tea shop
05.2025 - Current
Cashier
River Island
11.2024 - 04.2025
Receptionist
bridge beauty
03.2024 - 04.2024
GCSEs -
the Mountbatten school
2020 - 2025