Emma ROse Macdonald

During my role as barista, I had a plethora of roles. As front of house, I had to balance taking orders, clear communication to coworkers, and ensuring customers felt welcome and taken care of. As barista, I had to complete high volumes of orders during rush hours and ensure quick and quality service. Other roles included maintaining a clean environment by clearing tables, and cash handling by taking payments and dealing with till money at the end of the day.

While working in a cafe and art gallery, I had many responsibilities. I often alternated from being front of house and barista. This included taking orders, welcoming customers and preparing coffees. As well as being in the kitchen, preparing food, and managing stock. Both roles meant that I had to maintain a clean and organised environment, and complete orders in a timely manner. In addition to this, I also was a retail assistant for the gift shop. This included pricing items, taking and checking the stock to ensure quality and quantity, as well as helping customers with any questions in regards to products.