Emma Rachel Roddy

Work history

Deputy manager

Highpoint care

Maghull, Sefton

05.2022 - Current

Address relatives and residents issues with compassion and professionalism, ensuring swift, successful resolution with multidisciplinary agencies,
Conduct care audits and risk assessments to achieve regulatory compliance, monitor standards and take corrective action where appropriate.
Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
Manage staffing schedules for high numbers of employees, delivering operational efficiency.
Maintain smooth-running of home in Registered Managers absence by delegating priorities to staff abilities.
Regular supervisions and appraisals with staff.
Ensure all policies and procedures applicable to the company and service are adhered in order to comply with regulations and good practice.
Carry out day-to-day duties accurately and efficiently.
Demonstrate respect, friendliness and willingness to help wherever needed.
Work flexible hours, covering nights, weekends and bank holidays.
Collaborated with local authorities in safeguarding vulnerable patients.
Maintain smooth-running of home with Registered Manager or independently in her absence. Daily flash meeting with each department, daily handover at start and end of shift, arrange contractors for emergency and non emergency repairs, manage safeguarding, health and safety and infection control risks. Allocate staff ensuring correct skill mix is maintained throughout the home.

Senior health care assistant

Saint Jude Care Home

Crosby, Sefton

01.2022 - 05.2024

Assisted in all aspects of personal care, retaining comfort and dignity.
Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
Worked with compassion and empathy, prioritising wellbeing and dignity for optimal patient comfort.
Maintained confidentiality and compliance standards for optimised patient care.
Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
Monitored client health conditions and reported immediate issues to manager.
Submitted reports to manager regarding status of client.
Optimised patient satisfaction through compassionate, considered care and communication.
Completed documentation of care, hospital actions and patient activities for up-to-date client records.
Delivered high-quality care to clients with disabilities, achieving care plan objectives.
Monitored junior staff to assess care provisions and implement continued best practices.
Maintained secure patient environments, enforcing safe systems and practices in line with safeguarding requirements.
Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
Ensured patients took all medications as prescribed by their doctor, recording details of itimings and side effects.
Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
Assisted with medicine and stock counting, ordering and replenishing.
Updated families regularly on resident progress and treatment plan changes.
Provided high-quality person-centred support and received consistently positive patient feedback.
Assisted with rehabilitative care following treatment plans established by health professionals.
Maximised patient comfort by accurately assessing pain levels and administering pain-relieving medication.

Care Co-ordinator

Yes care services

Prescot, Knowsley

03.2021 - 07.2021

Responded efficiently to day-to-day changes in care and support packages.
Matched needed service of patients to suitably qualified and experienced care workers to provide high-quality service.
Liaised with variety of healthcare professionals, social workers and case managers to deliver highest level of care to service users.
Managed and monitored branch rostering requirements of individual care teams.
Created a safe environment for staff and service users, ensuring compliance with infection prevention policies across all tasks.
Allocated suitable carer to customers and answered questions or concerns to alleviate stress or confusion.
Promoted individual wellbeing, verifying service users were safeguarded against abuse and neglect.
Conducted new business assessments, producing individual support plans and risk assessments to determine scope of service.
Raised awareness of service by liaising and maintaining partnerships with local community organisations.
Kept detailed, accurate records for well-maintained care continuity between support staff.
Maintained confidential case documentation in line with data protection regulations.
Monitored service user progress, escalating concerns for swift resolution.
Promoted independence and positive wellbeing when working with vulnerable adults and children.
Used assessment findings to action necessary care plan adaptations.
Built positive, productive client relationships for enhanced social support.
Consulted with multidisciplinary team of professionals to optimise treatment plans for complex cases.
Oversaw multiple social work cases simultaneously, directing assessments, conducting interviews and recommending best courses of action.

Assistant Practitioner

NHS Foundation Trust

Liverpool, Liverpool

01.2003 - 02.2021

Carried out day-to-day duties accurately and efficiently.
Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Successfully delivered on tasks within tight deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Provided honest, impartial recommendations and reviews to empower patient decision making decision-making.
Supported Occupational Therapists, Physiotherapists and Dieticians in service user assessments, updates and reviews in clinic and group setting.
Worked individually with service users and assisted delivery of group interventions to achieve patients individual goals.
Upheld strict confidentiality standards and worked with discretion at all times.
Implemented professional treatment plans and accurately documented progress of patients through EMIS system and communicating to Therapist involved.
Post-operative support to promote speedy recoveries following orthopaedic surgery.
Maintained complete, accurate reports and documented changes in service users' physical or mental health, escalating concerns to Occupational Therapist, Physiotherapist or Nurse on Duty.
Promoted progression, wellbeing and independence among patients by assisting with walking aids and adaptive equipment.
Managed Continued Professional Development (CPD) to stay up-to-date on current developments and advancements.
Adhered to healthcare legislation to maintain consistency and high standard of care across services.
Tailored patient-centred plans to help patients achieve health-related goals.
Suggested environmental adaptations to help patients with functional limitations perform daily tasks in home environments.
Referred patients to other health care providers to receive specialised services.

Care assistant, nursing wing

Dale Park Nursing Home

Southport, Sefton

04.2000 - 01.2004

Engaged with residents using active listening and open-ended questioning to build meaningful relationships.
Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Maximised resident satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Turned and positioned residents to maintain comfort and minimise problems.
Performed resident assessments, documented vital signs and reported changes to supervisors.
Provided immediate assistance in emergency and routine paging situations to evaluate needs and pursue optimal care.
Cared for residents with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Responded appropriately to physical, emotional and developmental needs of residents.
Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Complied with all specific guidelines and performed hands-on nursing care to patients under RN supervision.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Coordinated and ensured safe resident living environment and assisted with daily living activities.
Followed and promoted protocols and procedures to ensure effectiveness, efficiency and safety.
Promoted good oral and personal hygiene by aiding individual residents with shaving, bathing and teeth brushing.

Health care assistant

Green Heys Nursing Home

Crosby, Sefton

08.1997 - 04.2000

Assisted in all aspects of personal care, retaining comfort and dignity.
Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
Maintained confidentiality and compliance standards for optimised patient care.
Worked closely with nurses to maintain high levels of communication.
Aided residents in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
Safely escorted patients during medical appointments and hospital visits.
Supported clinical staff to complete health assessments.
Delivered high-quality care to clients with disabilities, achieving care plan objectives.

Summary

Overview

Work history

Deputy manager

Senior health care assistant

Care Co-ordinator

Assistant Practitioner

Care assistant, nursing wing

Health care assistant

Education

Foundation Degree in Science - Health and Social Care

NVQ Level 3 - Care

NVQ 2 - Care

GNVQ - Leisure and Tourism

GCSEs -

Skills

Affiliations

Timeline

Similar Profiles

Tamara LyonsTamara Lyons

Denisse Del RealDenisse Del Real

Makinzy McAteerMakinzy McAteer

Anthony BarriosAnthony Barrios

Joseph JockinsJoseph Jockins