Emmanuel Tony Suraj

- Responsibility for smooth running of the day-to-day business as usual operations including operating till systems, serving customers and handling payments.
- Understanding customers’ requirements and providing appropriate advice and guidance on products and services.
- Dealing with vehicle registrations and issuing tax discs, paying out pensions and benefits and checking passport applications.
- Selling travel insurance / foreign currency, stamps and dealing with letters and parcels.
- Ensuring personal presentation standards are to a high level to meet company requirements and standards.
- Maintaining upkeep of service provision to an exceptional level, reflecting a positive image of the company.
- Transporting goods from store rooms to the shop floor and accurately re-stocking products.

- Maintaining full compliance with Health and Safety policies.

- Opening Post Office up and getting it ready for saving.

-Doing Rem bags up for cash collection

-Managed cash transactions to ensure accuracy and integrity.

-Offered recommendations to customers based on their preferences,

enhancing shopping experience.

-Handled high volume of customers during peak hours without compromising on quality of service.

-Resolved customer complaints swiftly, ensuring customer retention.

-Maintained cleanliness of the counter area, fostering a pleasant environment for customers.

• Adhered strictly to company guidelines whilst carrying out duties diligently, ensuring smooth operations.

-Managed cash transactions to ensure accuracy and integrity.

- Managing the Cinema operation, ensuring a consistent high-level of service to meet expected standards.
- Maintaining an excellent standard of customer service and relations at all times.
- Ensuring best practice procedures are adhered to staff in all departments, identifying any improvements required and taking action to implement changes.
- Handling customer complaints in an effective and professional manner.
- Troubleshooting operational issues through to resolution and escalating with senior management if required.
- Leading and motivating teams with an effective management style to improve morale and productivity levels.
- Identifying training needs and playing an active role in the development of staff.
- Involvement in marketing activities such as promotions and offers.
- Ensuring Health & Safety / food standard regulations are adhered to strictly and training team members in this regard.
- Performing activities such as inventory counts for accurate stock control, controlling wastage and re-ordering supplies.
- Maintaining a high level of cleanliness in the customer areas.
- Performing administrative duties such as the completion of paperwork relating to Health & Safety (HACCP), Food Hygiene and all other documentation.

- Working on the production line, assembling components as required.
- Performing quality control checks to ensure compliance with required specifications.
- Managing automated methods and machinery for product manufacture.
- Conducting inspections and packing of finished products.
- Maintaining a neat and sterile plant processing environment.

-Maintained safety by adhering to road regulations and traffic laws.

-Kept vehicle in top condition through regular maintenance checks, prolonging its lifespan.

-Transported passengers to desired destinations, resulting in satisfied customers.

-Facilitated easy payment options including cashless transactions for customer convenience.

-Assisted with luggage handling, enhancing the customer experience.

-Assisted tourists with language barriers using basic foreign language skills.

-Enhanced passenger comfort by maintaining clean and orderly vehicle interiors.

-Possessed up-to-date knowledge of current road diversions or construction works ensuring efficient journeys.