EMMANUEL OGUCHI UKASOANYA
Bolton,UK
Summary
Experienced Business Analyst with a seven-year track record of delivering transformative results for organizations and enhancing customer satisfaction. Proficient in IT solutions, data migration, process improvement, and change management. Skilled in efficient communication, teamwork, problem-solving, and decision-making, fostering collaboration, streamlining processes, reducing costs, and improving customer satisfaction. Known for translating business needs into technical solutions, enhancing organizational value. A hands-on leader with exceptional organizational, critical thinking, and prioritization skills, consistently driving success and improving the customer experience.
Overview
8
8
years of professional experience
Work History
Lead business analyst
Accenture Soft Cat
London
04.2021 - Current
- Led a transformative software development project to revamp the company's websites and optimize customer journeys, significantly enhancing organizational effectiveness. The result: improved customer experiences, higher engagement, streamlined interactions, and heightened customer satisfaction, ultimately reinforcing the company's digital presence.
- Spearheaded the requirement engineering process, resulting in the elicitation of more than 75% of total requirements, significantly enhancing organizational efficiency and ultimately elevating the customer experience.
- Provided mentorship and training to junior business analysts, instilling best practices and upholding rigorous quality standards, which, in turn, positively influenced the organization by enhancing the proficiency of the team.
- Conducted and facilitated workshops, agile ceremonies, and stakeholder interviews involving subject matter experts and scrum teams. This proactive engagement significantly contributed to positive organizational impact by fostering effective collaboration and informed decision-making.
- Developed a comprehensive project Business Case and related documentation, resulting in a substantial additional investment of £200,000. This strategic effort had a highly positive impact on the organization by enabling the allocation of resources to critical projects, ultimately enhancing operational capabilities.
- Engaged in collaborative efforts with the product team to strategically prioritize Epics, subsequently decomposing them into user stories and establishing clear acceptance criteria. This systematic approach positively impacted the organization by enhancing project planning and delivering more effective outcomes.
- Enforced the crafting of user stories in alignment with the INVEST principle, while meticulously formulating acceptance criteria using Gherkin syntax to adhere to the Definition of Done (DoD). This rigorous approach significantly contributed to organizational excellence by fostering clear, consistent, and high-quality deliverables, ensuring project success.
- Generated user interface designs, incorporating wireframes and mock-ups as supporting documents, resulting in the successful attainment of 88% of requirements. This design-driven approach had a substantial positive impact on the organization by promoting enhanced visual clarity, precise requirement understanding, and more efficient project delivery.
- Utilized strategic analysis methodologies, including PESTLE, SWOT, PARETO, and Value Stream Analysis, to meticulously identify gaps within the existing processes. This methodical approach positively influenced the organization by uncovering critical insights, enabling informed decision-making, and ultimately driving process improvements.
- Engaged actively and provided valuable support to the testing team during User Acceptance Testing (UAT), contributing to the identification and resolution of issues by effectively reporting and tracking defects. This collaborative effort positively impacted the organization by ensuring the reliability and functionality of deliverables, leading to enhanced product quality and customer satisfaction.
Business Analyst
Chaybfa UK
London
03.2020 - 04.2021
- Led Business Process Improvement initiative at Chaybfa UK to design and implement an innovative Target Operating Model. This model facilitated the seamless integration of diverse business functional units into the central corporate function.
- Took initiative in actively gathering, analyzing, and meticulously documenting stakeholder requirements through hands-on engagement via workshops, interviews, and dynamic brainstorming sessions.
- Proactively executed a comprehensive GAP analysis to pinpoint and assess critical business requirements, covering aspects such as access control protocols and data minimization.
- Achieved the creation of impactful models, flow diagrams, charts, and concise bullet-pointed documentation utilizing cutting-edge tools including Confluence, Jira, Excel, Visio, and Microsoft Word.
- Proactively engaged with a wide spectrum of internal and external stakeholders to elicit and meticulously document end-to-end requirements, demonstrating a proactive, hands-on approach that drove successful outcomes.
- Championed the delivery of customer scoring solutions by actively documenting use cases and process flows. Skillfully applied Moscow principles to manage priorities and backlogs, resulting in the achievement of project goals and heightened client satisfaction.
- Collaborated closely with the Product Owner to lead and facilitate productive product backlog refinement sessions, culminating in a well-defined Minimum Viable Product (MVP). This proactive engagement and alignment significantly contributed to the project's success by ensuring that the team's efforts were consistently focused on delivering valuable features and achieving project milestones.
- Initiated and executed the mapping of 'As-Is' and 'To-Be' business processes, employing BPMN 2.0 and use cases. This proactive effort resulted in the establishment of a unified 'single source of truth' within the organization, streamlining operations, enhancing efficiency, and fostering a more productive and cohesive work environment.
Agile Business Analyst
Fidelity Bank Plc
01.2019 - 02.2020
- Conducted interviews with key business users to collect information on processes and user requirements
- Collaborated with my team and stakeholders throughout the system development lifecycles, from requirements gathering to implementation
- Boosted our team working skills by conducting training sessions, team building workshops which helped to improve performance
- Reviewed files, records and historic data to obtain business information for the development of the project
- Documented process flows using BPMN 2.0 which assisted in carrying out a full process analysis
- Elicited business requirements using interviews and workshops and documented them appropriately
- All my artifacts where organised and stored in the company's SharePoint site for easy access
- Worked with product owners and SMEs to assess, identify, and prioritise requirements
- Performed adequate research to understand the organisational needs, using findings to create tailored solutions
- Worked closely with developers to ensure they understood the requirements completely to aid with building a product that meets the requirements.
Business Analyst
Unilever
01.2016 - 12.2018
- Utilised analytical tools such as GAP analysis, SWOT analysis, PESTLE, MoSCoW prioritisation, and 5 whys
- Facilitated workshops with key stakeholders to understand detailed business needs
- Identified and analysed business stakeholders and created a stakeholder management approach using a communication plan and the RACI tool
- Created surveys and questionnaires for a group of stakeholders to gather mass input in one time which assisted in creating user journey maps and personas
- Created, prioritised, and managed the product backlog with the PO
- Wrote down user stories and acceptance criteria from the requirements elicited
- Documented, reviewed, reported requirements, and ensured there was a unanimous agreement and sign off from stakeholders
- Documented the ‘as is' and ‘to be' process models for the business processes, these helped to translate requirements and processes to both stakeholders and developers
- Publishing project artefacts on Jira and Confluence for project team and stakeholders.
Education
Master of Science - Management
University Of Bolton
Bolton04.2023
Bachelor of Science - Economics
Benson Idahosa University
Nigeria06.2016
Skills
- Jira / Confluence
- Miro
- MS Visio
- Lucidchart
- Requirement Elicitation
- User Stories
- Workshops
- Agile Scrum
- Process Mapping
Timeline
Lead business analyst
Accenture Soft Cat
04.2021 - Current
Business Analyst
Chaybfa UK
03.2020 - 04.2021
Agile Business Analyst
Fidelity Bank Plc
01.2019 - 02.2020
Business Analyst
Unilever
01.2016 - 12.2018
Master of Science - Management
University Of Bolton
Bachelor of Science - Economics
Benson Idahosa University
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