Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
EMMANUELLA TOLULOPE ADENAIKE

EMMANUELLA TOLULOPE ADENAIKE

Healthcare assistant
London

Summary

KEY CAPABILITIES Experience in unpaid care and support work Customer service professional specialising in service and customer support Friendly, empathetic and confident individual with good communication skills. Flexible with very good time management skills Good team player. Conscientious Healthcare Assistant providing compassionate care and support to patients. Improves patient quality of life while promoting optimum well-being and comfort. First Aid and CPR trained. Eager support worker with 2 years of experience. Committed to increasing knowledge of treatments through hands-on learning. Proven ability to solve complex problems and remain calm in emergency situations. Skilled at maintaining relationships with patients to provide top-of-the-line care. Committed Healthcare Assistant offering proven success in her roles. Prioritises patient wellbeing, safety and dignity through conscientious care and support. Dedicated to achieving optimum health outcomes with comprehensive treatments. Compassionate Healthcare Assistant with a comprehensive background in effective, efficient care of elderly patients in care home settings. Providing exceptional care, thorough monitoring and dedication to safe nursing practices for continued patient trust. Maintaining excellent levels of patient care through continued kindness and commitment to safe working practices. Compassionate Care Assistant with comprehensive background with elderly patients in care home settings. Provides exceptional care demonstrating dedication to safe nursing practices for continued patient trust. Maintains excellent levels of patient care through kindness and commitment to safe working practices.

Overview

6
6
years of professional experience

Work history

Healthcare Assistant

Nurseplus uk
Rayleigh, Essex
10.2022 - Current
  • Nurseplus is a leading of care support services to both the health and social care sector
  • I support different individuals both young and old in this industry and we have been trained to give our ultimate best when it comes to care
  • Nurseplus has given their workers opportunity to work in different work setting in regards to healthcare, from care homes to events and even to clinical assistants for radiographers
  • Key Responsibilities
  • Provide care and support in different places
  • Trained to care for different individuals
  • Built patient confidence through physical exercise, promoting positive lifestyle changes and improved wellbeing.
  • Provided personalised care and support to vulnerable individuals, helping them retain maximum independence.
  • Maintained up-to-date patient records to enable care continuity between support providers.
  • Accompanied client to medical or dental appointments, grocery and errands.
  • Organised activities and exercises to promote physical and mental well-being.
  • Submitted reports to manager regarding status of client.
  • Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
  • Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.
  • Completed documentation of care, hospital actions and patient activities for up-to-date client records.
  • Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
  • Interviewed and examined patients to determine diagnosis.
  • Applied good clinical practices to maintain high quality service.
  • Soothed patient anxieties by explaining details of procedures.
  • Set up areas and equipment to help keep appointments running to schedule.
  • Informed patients of necessary actions to prepare for clinical procedures.
  • Cleaned and sterilised instruments to prepare for clinical procedures.
  • Facilitated safe transportation of patients to minimise distress and discomfort.
  • Organised resources and materials to help reduce waste.
  • Dismantled and reassembled medical equipment to clean and prepare for re-use.
  • Assisted clinical professionals as requested during procedures.
  • Replenished stock to maintain availability.
  • Monitored and reported on patients' vital signs.
  • Complied to strict hygiene procedures to minimise risk of contamination.
  • Performed routine clinical procedures quickly and safely.
  • Employed manual handling knowledge to lift, turn and move patients safely.
  • Coordinated tasks and followed instructions using medical and clinical terminology.
  • Contributed to control of medical inventory to maintain optimal supply levels.
  • Collaborated and communicated with multidisciplinary teams.

Support Worker

Newcross Healthcare Solutions
London
10.2022 - 12.2022
  • Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
  • Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
  • Led group activity programmes to support independence and encourage community inclusion.
  • Facilitated weekly group meetings, providing safe, secure spaces for service users to interact and socialise.
  • Assisted patients with daily personal, hygiene and incontinence care.
  • Worked collaboratively with other support workers to maintain holistic care for clients.
  • Empowered service users to remain as independent as possible and retain sense of identity.
  • Adopted person-centred approach in all aspects of care-giving.
  • Supervised patients during outings and physical activities, promoting dignity and independence.
  • Provided patients with opportunities for social activities, maintaining well-rounded care offerings and enhancing mental wellbeing.
  • Helped patients to take medication as prescribed by medical professionals.
  • Performed end-of-life care for terminally ill patients.
  • Cooked healthy meals to uplift clients and meet dietary requirements.
  • Transported clients to appointments using hoists and mobility aids.
  • Developed strong rapport with young people on 1:1 and group basis.
  • Strengthened young people's ability to navigate risk and challenge.
  • Encouraged service user engagement and participation.
  • Assisted unemployed youth to define goals and obtain meaningful jobs.

Support Worker

Voyage Care
London
09.2021 - 10.2022
  • Voyage care provides support for people with learning disabilities, autism, brain injuries and complex needs
  • I worked as a support worker and provided care and support for individuals with learning disabilities, autism and complex needs
  • Key Responsibilities
  • Provide support in any location appropriate to meet the needs of the people we support
  • Work an average of 30 hours per week
  • Assisting with individual care including personal care
  • I have also worked for some agencies such as nurse plus and Guardian Carers
  • Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
  • Monitored individuals' progress, continuously updating and adjusting care plans to meet health and well-being needs.
  • Continuously promoted best practices in health, safety and security to safeguard service user welfare.
  • Provided support in social, physical and emotional areas to assist clients with integration into thelocal community.
  • Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
  • Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
  • Administered medication with rigorous planning and recordkeeping.
  • Applied mobility assistance knowledge to safely ambulate patients in varying elevations and obstacles.

Customer Service Advisor

Epitechnic
03.2020 - 07.2021
  • I worked in the customer service team
  • During my period of working here, I provided excellent support to customers
  • Dealt with challenging issues and complaints customers may have
  • Key Responsibilities
  • Work on average of 20 calls per shift
  • Raise service/incident tickets, update and work with others in the team to resolve issues
  • Provide help and inform customers about products and services
  • Learners' Cloud - Customer Service/IT Support

Customer Services Advisor

LearnersCloud
London
06.2017 - 03.2020
  • Learners' Cloud is an educational video platform
  • I worked as a customer service and provided advice, information and assistance to callers and ensured customers are served and satisfied
  • Key Responsibilities
  • Provide advice, information and assistance to valued customers
  • Help customers to solve problems
  • Give professional service at all times, especially when the customer is difficult
  • De-escalated objections and disputes professionally to maintain customer satisfaction.
  • Offered prompt solutions to maintain customer satisfaction.
  • Registered and updated accurate customer information on the database.
  • Participated in staff meetings to discuss new developments.
  • Scheduled customer appointments and sent reminders to maintain the active schedule.
  • Troubleshot glitches and provided techniques to smooth workflow for customers.
  • Assisted manager in implementing and updating procedures to sustain quality standards.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Communicated with suppliers regarding customer orders to verify availability and timeline of delivery.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Offered detailed advice on product and service benefits.
  • Recorded and processed customer data accurately.
  • Transferred customer calls to respective department or personnel to address specific issues.

Education

Certificate -

West African Senior School

WAEC - undefined

Omolaja Sodipo Memorial Anglican School

A-Levels -

Morley College
London
/2021 - 07/2022

Skills

  • COMPETENCY SKILLS
  • Communication
  • Fluent in both written and spoken English
  • Commercial Awareness
  • Relating with clients has been part of my duties, As presenting the best for the Client is an uttermost goal Effective
  • Listening, negotiation and persuasion skills
  • Technical Experience
  • Self-development has helped me to improve my technical abilities
  • Teamwork
  • Experience while working with group of people at work
  • Self-Management
  • My creative mind and ability to learn quickly and ability to maintain the good concentration level through all
  • Challenges I have faced while providing solutions
  • Cultural Awareness
  • I have demonstrated my ability to integrate among different cultural ethnicities of different ages and nationalities
  • Computer Software Usage
  • Use of
  • Microsoft Windows, Apple Mac OSX, Remedy (Ticketing System), Microsoft office, among others
  • Hoist operation
  • Elderly care expertise
  • Safeguarding policy compliance
  • Meticulous eye for detail
  • Patient transfer support
  • Infection prevention and control
  • Dementia care
  • Data confidentiality
  • Blood glucose monitoring
  • Moving and handling
  • Patient rehabilitation

Languages

English
Fluent

Timeline

Support Worker

Newcross Healthcare Solutions
10.2022 - 12.2022

Healthcare Assistant

Nurseplus uk
10.2022 - Current

Support Worker

Voyage Care
09.2021 - 10.2022

Customer Service Advisor

Epitechnic
03.2020 - 07.2021

Customer Services Advisor

LearnersCloud
06.2017 - 03.2020

Certificate -

West African Senior School

WAEC - undefined

Omolaja Sodipo Memorial Anglican School

A-Levels -

Morley College
/2021 - 07/2022

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EMMANUELLA TOLULOPE ADENAIKEHealthcare assistant