Emmanuella Okyere-Darko
Broxbourne,UK
Summary
Compliance and Financial Crime professional with over 3 years of experience in FCA-regulated fintech environments, specializing in AML, KYC, and Enhanced Due Diligence. Expertise in onboarding and training staff, while effectively managing complex, high-risk cases. Proven ability to handle sensitive information and regulatory documentation with precision, ensuring clear communication with stakeholders. Recognised for strong attention to detail and a people-centric approach to risk management, aiming to contribute to a high-performing compliance or financial crime leadership team.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Compliance Manager
PensionBee
London
04.2023 - 12.2025
- Facilitated onboarding and training of new starters, delivering structured AML, KYC, and EDD programmes.
- Set performance and quality expectations, providing ongoing coaching through buddy support and live feedback.
- Led enhanced due diligence for complex AML and KYC cases, acting as subject matter expert to guide.
- Managed high-risk cases as escalation point, ensuring accurate decisions alongside strong customer care.
- Collaborated with Operations, Projects, and Banking teams to resolve complex customer cases while maintaining standards.
- Supported compliance policy updates to align with FCA, GDPR, and JMLSG guidance.
Wealth Consultant
Nutmeg
Vauxhall, South London
04.2022 - 09.2022
- Provided clients with insights to facilitate informed investment decisions on lucrative opportunities and market trends.
- Built and maintained trusted relationships with all customers.
- Secured new clients and retained existing accounts through exceptional service.
- Examined potential points of dissatisfaction to address concerns and retain investment funds.
- Commended by management for exceeding KPI requirements and surpassing targets.
- Acquired five high-net-worth clients (portfolio over £250k) by supporting various campaigns.
- Identified financial needs of clients and delivered tailored solutions accordingly.
Account Manager
PensionBee
Moorgate, East London
01.2019 - 01.2022
- Achieved customer satisfaction by offering excellent services and promptly addressing concerns regarding pension transfer journey
- Regularly discussed innovative solutions aimed at improving efficiency and maintaining healthy work/life balance
- Consistently supported customers and the team by processing new pensions, solving complicated pension problems, and maintaining compliance in every interaction
- Supported colleagues with queries surrounding processes and difficult situations that may arise
- Assisted the business operations and projects team with case studies to help streamline processes
- Developed email templates aimed at increasing performance
- Resolved complex issues through understanding and collaborating with internal teams
- Uncovered and bridged the gaps in attaining customer satisfaction
Education
Bachelors of Arts (Honours) - International Business
De Monfort University
Leicester 09.2015 - 06.2019
A-Level -
St Mary's High School
Cheshunt, HertfordshireSkills
- Verbal and written communication
- Analytical reasoning
- Attention to detail
- Process improvement
- Regulatory compliance
- KYC regulation understanding
- AML knowledge
- Client on-boarding
- Policy adherence
References
References available upon request.
Timeline
Compliance Manager
PensionBee
04.2023 - 12.2025
Wealth Consultant
Nutmeg
04.2022 - 09.2022
Account Manager
PensionBee
01.2019 - 01.2022
Bachelors of Arts (Honours) - International Business
De Monfort University
09.2015 - 06.2019
A-Level -
St Mary's High School