Summary
Overview
Work History
Education
Skills
Custom
References
Timeline
Generic

Emmanuella Okyere-Darko

Waltham Cross

Summary

A high flying executive with experience in managing teams and performance, familiar with the HRIS proficiency, data analysis, strategic decision making and communication. Led a project to optimize workflows based on input from the wider team, which increased efficiency by 30%. Also, contributed a substantial input to two large projects aimed at employee wellness and benefits and improving the existing employee onboarding process. Offers a track record in coaching and mentoring, which has led to successful outcomes in helping individuals achieve their career goals through feedback, goals, and recognition. This has been carried on to the wider team as well. Strong conflict resolution with the ability to mediate disputes, foster open communication, and empower team members to contribute effectively, ensuring a collaborative and high-performing work environment.

Overview

6
6
years of professional experience

Work History

People Manager

Pensionbee
London
03.2023 - 03.2025
  • Established clear lines of communication, enhancing overall team cohesiveness
  • Led project to optimise workflows, boosting efficiency by 30%
  • Coordinated high quality inductions and seamless onboarding procedures for 30+ new starters.
  • Completed workforce integration and lifecycle tracking through proficient use of HRIS
  • Enhanced work environment with morale-boosting initiatives
  • Facilitated conflict resolution to enhance team cohesion
  • Coordinated professional development programmes to enhance workforce skills



Compliance Manager

Nutmeg
London
03.2021 - 02.2022
  • Handled Know Your Customer (KYC) and Know Your Business (KYB) processes to ensure regulatory compliance and minimize risks
  • Completed the administration of 12 complex death benefits cases with a high net value.
  • Identified opportunities for process improvements to boost operational efficiency
  • Assessed policies against FCA regulations and Pensions Regulator standards using ISO framework
  • Led training sessions to enhance staff understanding of legal regulations and ethical standards.
  • Prepared detailed reports on current compliance activities for review by senior management and board members.
  • Monitored changes in relevant legislation, ensuring timely updates to company policies as needed.

Account Manager

Pensionbee
London
08.2019 - 01.2021
  • Delivered outstanding customer service during pension transfer process
  • Consistently exceeded KPI objectives as Account Manager specifically sending out 50+ detailed emails
  • Managed pensions, resolving transfer issues with providers and adhering to compliance
  • Delivered frequent performance insights to clients through diverse communication methods
  • Led weekly team meetings to address concerns and share support mechanisms
  • Facilitated cross-departmental initiatives enhancing automation and reducing repetitive task time
  • Facilitated training sessions to upskill junior team members.

Education

Bachelors of arts (Honours) - International Business

De Montfort University
Leicester

Skills

  • HRIS proficiency
  • Data analysis
  • Team leadership and Performance oversight
  • Effective communication
  • Coaching and mentoring
  • Hiring and training
  • Environmental Adaptability
  • Strategic Decision Making
  • Staff motivation

Custom

References available upon request.

References

References available upon request.

Timeline

People Manager

Pensionbee
03.2023 - 03.2025

Compliance Manager

Nutmeg
03.2021 - 02.2022

Account Manager

Pensionbee
08.2019 - 01.2021

Bachelors of arts (Honours) - International Business

De Montfort University
Emmanuella Okyere-Darko