Emmanuella Okosodo

Organised Virtual Assistant specialising in streamlining administrative tasks and enhancing productivity. Known for managing schedules, handling customer inquiries, and coordinating projects with keen eye for detail. Consistently improved client satisfaction by providing timely and accurate support, contributing to smoother operations and more focused business growth.

Virtual Assistant/Admin : 11/2023 - 02/2025.

Comco Group Uk Ltd - London.

• Organize, filter, and respond to emails and messages-both professional and personal. Draft clear, concise emails in the executive's voice.
• Schedule daily meetings, activities, booking a venue, managing guest list, sending invites, arranging travel for the client, arranging and managing documents.
• Leverage AI tools to streamline workflows, gather insights, and generate data-driven recommendations.
• Utilize basic keyword research and analytics to optimize SEO efforts like leads, website content and links.
• Track and report on key marketing metrics like website traffic, social followers, ad spend ROI on a monthly basis through Google Analytics.
• Enhanced productivity with effective calendar management.

• Sales and Customer Service Assistant. 11/2020 - 8/2023

     Sefe Nig Limited - Abuja.

• Support customers with product complaints, Order processing, report issues for investigation and providing replacement items.
• Build rapport with customers, get to know their individual needs and prioritize their interests.
• Handled over 20 customer emails and telephone calls daily to resolve problems wrong orders with the use of reliable ticket system, post delivery issues, payments challenges, exchanges, and refunds.
• Working in compliance with high customer service standards and company practices.
• Ensuring that customers receive exemplary customer service during all points with company.
• Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
• Worked in collaboration with sales team to achieve collective targets which increased sales by 20%.
• Coordinated order processing and shipment tracking, achieving accurate and timely deliveries.
• Accepted and processed cash, cheque, card and mobile payments using POS systems.

Customer Service Advisor, 03/2018 - 03/2020

Casa De Moda Limited - Jabi, FCT

• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Transferred customer calls to respective department or Management to address specific issues on products.
• Offered detailed advice on product and service benefits and concessionary price available in aim of increasing targeted sales by 10%.
• Tracked orders and processed refunds for new and existing customers.
• Handled high-volume customer queries simultaneously through effective multitasking.

Microsoft Applications, PowerPoint and Google applications.

• Traveling, surfing the internet, cooking and listening to music.