Summary
Overview
Work history
Education
Skills
Certification
Accomplishments
References
Timeline
BusinessAnalyst

Emmanuel J Okohoboh

Swansea,UK

Summary

Experienced analyst with background in delivering end-to-end IT systems and business change projects. Friendly and motivating leader experienced in overseeing cross-functional teams to analyse impacts of technological change. Creates tailored solutions to core business challenges. Experience delivering Digital projects, Website, ERP system Re-platforming, Business Process Improvement, 3rd Party Payment integration solutions, and Data migration projects with full engagement from end-to-end Project Life Cycle (PLC). Experience delivering projects both in Agile and waterfall environments, creating various deliverables: Gap Analysis, Business Case, Scope of Work (SoW,) BRDs, end-to-end process flow diagrams and traceability matrix. Extensive experience engaging with key stakeholders, facilitating requirement workshops, eliciting, documenting concise/ clear requirements (functional/ non-functional), creating User Stories/ Acceptance Criteria, and able to work well alone as well as within the project delivery team.

Overview

4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Business Analyst

Almond Careers
Dartford, Kent
08.2023 - Current
  • Analysed business requirements and worked with business areas to ensure that they are complete and detailed
  • Led all requirement workshops employing both Quantitative and Qualitative elicitation techniques while translating business requirements from stakeholders into a refined proposed solution
  • Analysed various options to determine the most favourable solution based on cost/benefit analysis and NPV ratio
  • Captured Non-Functional Requirements scenarios, used to define acceptable limits of performance
  • Worked closely with engineering architects translating business requirements into a roadmap, product backlog, epics, and user stories refined and prioritised for development
  • Created all AS-IS/TO-BE process flow diagrams while also identifying appropriate action plans
  • Documented all business processes and operating procedures from scratch.
  • Assessed and mitigated potential risk of novel solutions through cost-benefit analysis.
  • Delivered end-to-end IT systems and business change projects in line with project specifications.

Junior Business Analyst

Lapin Reform
Abuja
09.2021 - 01.2023
  • Reform Initiatives
  • RESPONSIBILITIES
  • Identified key stakeholders and created the RACI Matrix
  • Engaged with the Product Manager to identify and re-prioritize items in the Product Backlog using MoSCoW technique
  • Developed end-to-end Customer Journeys, detailed user stories with acceptance criteria for the new subscription product
  • Created user stories & acceptance criteria to achieve buy-in from stakeholders, and refined with the scrum team
  • Engaged with the Test Lead, participated in triage calls and planned the UAT scenarios
  • Identified areas for improvement, devising and implementing cost-effective solutions to improve results.
  • Selected best method to introduce business recommendations to achieve maximum understanding and enthusiasm.
  • Documented process flows and implemented requirements for functional improvements.

Customer service representative

Jubilee Real Estate Agency
Ekpoma
11.2019 - 07.2021
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Maintained compliant documentation on MS Projects for reliable company records.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.

Education

M.Sc - Digital Business

Swansea University
Swansea, City and County of Swansea
01.2023 -

B.Sc - Economics

Ambrose Ali University
Ekpooma
11.2015 - 11.2019

Skills

    TECHNOLOGICAL SKILLS:

  • SharePoint
  • Jira
  • Azure
  • Trello
  • MS Power BI
  • Moqups
  • Office 365
  • Teams
  • Zoom
  • Confluence

Certification

  • Requirements Elicitation
  • User Stories and Acceptance Criteria
  • Business Case
  • Process Analysis
  • Stakeholder Management
  • Technical Documentation
  • Business Process Design
  • User Acceptance Testing
  • RACI Matrix
  • Scrum transformation projects
  • Agile methodologies
  • SAFe
  • Workflow Analysis
  • Process Mapping
  • Root Cause Analysis Continuous Improvement
  • Data, Gap, & SWOT Analysis
  • Cost Benefit Analysis
  • MoSCoW

Accomplishments

  • Owned business development and met 95% of all deadlines by identifying and mitigating engineering roadblocks
  • Conducted research, analysed business operations and solved operating inefficiencies, saving 400 man hours monthly
  • Integrated Adobe sensei, to deliver ultra-relevant lightning fast intelligent search, the plugin spears merchants from writing complex rules for every query, with features such as boost, bury, hide or add synonyms
  • Engaged with Stakeholders to define a prioritised list of requirements based on the agreed MVP.

References

Available upon Request

Timeline

Business Analyst

Almond Careers
08.2023 - Current

M.Sc - Digital Business

Swansea University
01.2023 -

Junior Business Analyst

Lapin Reform
09.2021 - 01.2023

Customer service representative

Jubilee Real Estate Agency
11.2019 - 07.2021

B.Sc - Economics

Ambrose Ali University
11.2015 - 11.2019

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