Emmanuel Chinedu Ariguzo
Bradford
Summary
An efficient and knowledgeable individual with the zeal to acquire more knowledge. An excellent team player that can work both effectively in teams as well as independently with little or no supervision.
Overview
14
14
years of professional experience
Work History
Customer Service/Warehouse Opearative
Concept Recruitment Morrision Cutler Heights
03.2023 - Current
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Updated customer service database with new information, address changes and contact details.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
- Sorted and packages more than 100 completed products each shift for further processing or shipment
- Used tracking system to locate and pick merchandise to fulfil 15 daily customer
- Performed preventive maintenance to maintain optimal productivity increasing equipment lifetime
- Monitored machinery in operation to identify concerns and make correction or report complex Problems
- Picked and packed 300+ orders daily with 100% accuracy
- Immediately brought critical issues to customer service manager for resolution.
- Researched issues with shipments, product damage and incorrect product amounts.
- Coordinated product shipments with correct freight company.
- Tasked with data entry, records oversight and issue resolution for team of [Number] customer service personnel.
- Regular calls with customer to build a relationship of trust and leverage in the renegotation of terms as a result of changes in personal finance
- Responding customer email and telephone calls to resolve problem such as wrongorders, delivery issues payments warranted,exchanges and refunds
- Offering advice in a professional and efficient manner
- Working in compliance with high customer service standards and company practices
- Utilising interpersonal communication skills when engaging with customer
- Ensuring that customer receive exemplary customer service during all contact point with the company
Customer Service Respresentive/Data Entry Administrator
Decoh Global Royal Service
01.2023 - 03.2023
- Efficiently entered, updated, and maintained customer information and service records in the company's database.
- Conducted quality checks and data validation to ensure data accuracy, completeness, and compliance with company standards.
- Collaborated with the customer service team to provide timely and accurate responses to customer inquiries and resolve data-related issues.
- Assisted in data migration and system upgrades, ensuring a smooth transition of customer data. -
- Produced regular reports and summaries of customer service data to support decision-making and improve service quality. - Played a key role in identifying and rectifying data inconsistencies, leading to improved data integrity. -
- Acted as a liaison between the data management team and customer service department, helping to bridge communication gaps and enhance overall efficiency. -
- Trained new team members on data entry procedures, ensuring consistent data quality.
Customer Data Officer/data Entry Administration
MS OutSourced-Heritage Bank Plc
08.2017 - 01.2023
- Deployed optimal reporting software and developed dashboards and reporting systems for data summaries.
- Devised and implemented reliable data management procedures to enable usability and security of company data.
- Partnered with subject matter experts in continuous improvement process, upgraded data quality and recommended innovative information management strategies.
- Liaised between data management and IT support personnel to communicate ongoing system maintenance and new software development.
- Created and updated database designs and data models.
- Set up and controlled user access levels across databases to protect important data.
- Created workflow system to manage staff daily reservations and customer complaints.
- Created mobile visibility of daily operations to the owner, who could check rooms reserved, vacated. etc intents
- Assisting with the investigation and rectification of system errors
- Manuel and verification of customer records and orders
- § Analysed past inputs from customer and created responses to queries
- Develop algorithms using natural language processing and deep learning models for predictive maintenance
- Design algorithms to track and detect anomalies in multiple sensors data
- Create workflow to track customer cheque book in the system
- Updating customer record on the system
- Data input manipulation in excel spread sheets and access database
- Ensuring the safety and security of the company’s data systems
- Worked to assess the company’s needs and resolve issues with use of data
- Effectively mined unstructured data
- Create and presented portfolios of growth, pointing out key trends.
- Utilized analytical and technical expertise to provide insights and proposals to support business improvement
- Being the first point of contact for data-related queries
- Dealing with customers and client via email and telephone
- Analysed and produced KPI reports allowing tomonitor field service engineer and customer care centre closely.
- Modified databases to meet needs and goals determined during planning process.
- Implemented BI solution framework for business intelligence projects.
Customer Service Officer
MS OutSourced-Heritage Bank Plc
09.2015 - 08.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Provided primary customer support to internal and external customers.
- Established and accurately prepared customers accounts to complete new purchases.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Account opening for customer
- Issuance of cheque book in stock to customer
- Data input, storage, manipulation, interpretation and backup
- Updating customer record on the system
- Account transfer and closures in system
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Maintained up-to-date knowledge of product and service changes.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Converting raw data into useful information
- Preparing stop payment order in the systems
- Running statistical analysis on data batches
- Creating reports for management
Business Development Officer
MS OutSourced - Enterprise Bank Limited
02.2013 - 09.2015
- Strategized with sales team to prospect and qualify potential customers within assigned geographic territories.
- Built relationships with colleagues to facilitate teamwork, cooperation and success.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Generated new business with marketing initiatives and strategic plans.
- Marketing of Liability Products (Current accounts, Savings, BAs, Deposits)
- Creating Quality Risk Assets
- Relationship Management and Business Development
- Business Advisory Services to customers
- Products training Champion
- Mobilization of deposits for the Team
- Management of Customers' investment
- Marketing of Liability Products to individuals
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Creating Quality Risk Assets for individuals
Business Development Officer
MS OutSourced -Spring Bank Plc
06.2011 - 02.2013
- Strategized with sales team to prospect and qualify potential customers within assigned geographic territories.
- Built relationships with colleagues to facilitate teamwork, cooperation and success.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Generated new business with marketing initiatives and strategic plans.
- Sourcing new corporate and individual prospects for the Bank
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Contributed to team objectives in fast-paced environment.
- Generally maintaining the relationship between the bank and its customers
- Credit sourcing, analysis and monitoring
- Reactivation of Dormant Accounts
- Business Development
Fund Transfer Officer/Data Input Officer
Fsfs -Spring Bank Plc
05.2010 - 06.2011
- Processing of manager’s cheque
- Processing of telegraphic transfer
- Manual data input from paper-based sources into the electronic system
- Processing of incoming and outgoing cheques
- Processing of form m
- Ensuring all the information on the system is accurate and up- to -date
Education
Master of Science - BIG DATA SCIENCE
Bradford University
Bradford United Kingdom01.2023
Bachelor of Science - Computer Sciences
Lagos State Univerity Ojo
Lagos Nigeria12.2010
Skills
- Issue Resolution
- Interdepartmental Communication
- Telephone Etiquette
- Troubleshooting
- Proficient in the use of Microsoft applications such as; Word, Excel and PowerPoint
- Effective communication skills and the ability to engage and influence people
- Enthusiastic team player with ability to adapt to changing environment and varied work loads
- Highly numerate with good communication skills, both verbal and written with strong report writing skills
- Demonstrable commitment towards quality and continuous improvement
- Able to meet tight deadlines and deal with prioritisation of conflicting requirements
Timeline
Customer Service/Warehouse Opearative
Concept Recruitment Morrision Cutler Heights
03.2023 - Current
Customer Service Respresentive/Data Entry Administrator
Decoh Global Royal Service
01.2023 - 03.2023
Customer Data Officer/data Entry Administration
MS OutSourced-Heritage Bank Plc
08.2017 - 01.2023
Customer Service Officer
MS OutSourced-Heritage Bank Plc
09.2015 - 08.2017
Business Development Officer
MS OutSourced - Enterprise Bank Limited
02.2013 - 09.2015
Business Development Officer
MS OutSourced -Spring Bank Plc
06.2011 - 02.2013
Fund Transfer Officer/Data Input Officer
Fsfs -Spring Bank Plc
05.2010 - 06.2011
Master of Science - BIG DATA SCIENCE
Bradford University
Bachelor of Science - Computer Sciences
Lagos State Univerity Ojo
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