Emmanuel James Jones UDOMAH
Birmingham,United Kingdom
Summary
Results-oriented with over 12 years banking experience in Core Banking Operations and Transaction Banking. Self-motivated and performance driven with analytical mind-set. People-orientated Team Leader successful in delivering revenue and strategic initiatives. Aligns workplace culture with organisation mission and values. Looking for new role where hard work and dedication will be highly valued.
Overview
18
18
years of professional experience
Work history
Team-Lead
First City Monument Bank Limited
Lagos
01.2021 - 12.2022
- Support & Transactions Monitoring
- Supervise and coordinate the activities of the Product Support & Transactions Monitoring team
- Escalate support issues to relevant IT/Service support teams
- Follow through and ensure product and/or transactional issues are resolved with a reasonable timeframe
- Collaborate with sales/relationship teams to obtain and information useful in the developing products that meet and exceed customers' requirements
- Interact with product end users to identify highly desired product features/components
- Analyze customer's complaints/opinion/feedback to determine product features/components that will add good value to the product
- Provide a clear description of product features for easy comprehension by product development team
- Liaise with other product & support managers to exchange ideas on necessary product features.
Product Support & Transactions Monitoring Officer
First City Monument Bank Limited
Lagos
01.2017 - 12.2020
- Interact with clients and communicate their concerns/expectations to product developer/vendor
- Understand and Interpret customer's business needs to product developer/vendor
- Participate in e-business project development meetings, requirements gathering, User Acceptability Testing (UAT) and post launch monitoring
- Analyze user input surveys and process-flows to determine which course of action will correct identified business problem
- Develop/Update of new/existing user-guides for new and existing e-Payments/Collections products
- Support electronic Collections sales drive (Direct Debit Mandate)
- Monitor utilization of deployed e-payment solutions, Track dormancy and notify business team for customer engagement
- Render periodic ad hoc reports for decision making
- Monitor platforms uptime to ensure optimal availability and escalate issues/downtime to IT dept
- Review clients' transaction pattern and advice business teams for business follow-up
- Monitor transactions processing flow and correct identified failures
- Reconciliation of transactional issues and recommend corrective accounting entries to Ops team
- Provide sales support to business teams through product demo presentations at clients' site
- Coordinate and supervise all regional Client Access Officers.
Client Access Officer
First City Monument Bank Limited
Lagos
11.2012 - 01.2017
- Responsible for customers' onboarding on e-business (Payments & Collections) solutions within TAT
- (On-boarding)
- Drive and monitor utilization of deployed payments & collections solutions as well as track dormancy - (Dormancy Monitoring)
- Provide training and first level support to on-boarded clients (internal & external) - (Hand holding)
- Engage customers to scope their e-business solution requirements
- Interface with Information Technology dept
- On the implementation of e-business projects for customers
- Perform first level investigation of issues raised and escalate to relevant support teams
- Liaise with vendors and third-party solution providers on support matters
- Cross-sell e-business solution opportunities while providing support to customer
- Track and report income earned on deployed payments channels
- Prepare periodic reports on client's e-banking channels utilization
- Participate in e-business project development meetings, requirements gathering User Acceptability Testing (UAT) and post launch monitoring.
International Trade Processing Officer
First City Monument Bank Limited, Central Processing Group
Lagos
08.2012 - 11.2012
- Process FORM A remittance requests
- Verify documentation, prepares payments and request disbursements
- Exchange SWIFT messages (inquiries and responses) with banks.
Funds Transfer Officer
First City Monument Bank Limited, Central Processing Group
Lagos
11.2008 - 07.2012
- Process customer's outward remittances/transfer requests
- Process offshore direct credit (Inflows) on Swift platform
- Exchange SWIFT messages with banks (inquiries and responses)
- Prepare and dispatch offshore foreign currency cheques on clearing/collection
- Issue foreign currency drafts and send Swift confirmation messages to correspondent bank
- Periodic reconciliation and proof of Suspense and Transit accounts.
Treasury Operations Officer
First City Monument Bank Limited, Central Processing Group
Lagos
08.2006 - 10.2008
- Prepare weekly reports on aggregate fixed deposits & liquidation
- Prepare CBN statutory returns report
- Book customers cross currency deals
- Process RTGS inflows into beneficial customers' account
- Advise account/relationship Officers of RTGS inflows
- Industrial
Intercontinental Bank Plc
Corporate Services Group
06.2005 - 08.2006
- Update of Staff file and Monitor file movements
- Prepare fuel expense tickets for approval.
Education
MSc - Business Analytics
Aston University
MBA - Human Resource Management
Ladoke Akintola University of Technology
2020
B.Sc - Entrepreneurship and Business Management
National Open University
2018
HND - Business Administration and Management
Yaba College of Technology
2011
Skills
- Good interpersonal Relationship and Communication Skills
- Possess basic knowledge of Microsoft Word, Excel, and PowerPoint
- Passionate about solutions delivery
Languages
English
Fluent
Timeline
Team-Lead
First City Monument Bank Limited
01.2021 - 12.2022
Product Support & Transactions Monitoring Officer
First City Monument Bank Limited
01.2017 - 12.2020
Client Access Officer
First City Monument Bank Limited
11.2012 - 01.2017
International Trade Processing Officer
First City Monument Bank Limited, Central Processing Group
08.2012 - 11.2012
Funds Transfer Officer
First City Monument Bank Limited, Central Processing Group
11.2008 - 07.2012
Treasury Operations Officer
First City Monument Bank Limited, Central Processing Group
08.2006 - 10.2008
Intercontinental Bank Plc
Corporate Services Group
06.2005 - 08.2006
MSc - Business Analytics
Aston University
MBA - Human Resource Management
Ladoke Akintola University of Technology
B.Sc - Entrepreneurship and Business Management
National Open University
HND - Business Administration and Management
Yaba College of Technology
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