Summary
Overview
Work history
Education
Skills
Timeline
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Emmanuel Thomas

Birmingham

Summary

Dynamic professional with exceptional communication and organizational skills. Proven ability to multitask in fast-paced environments while maintaining a focus on client needs. Strong analytical thinker with a proactive approach to problem-solving. Committed to delivering high-quality, client-centered care

Overview

1
1
year of professional experience
5
5
years of post-secondary education

Work history

Support worker

Saif Homes limited
Birmingham
11.2024 - Current
  • Provided transportation for medical appointments, ensuring timely arrival.
  • Promoted physical activity through assistance with exercises improving overall health condition of the client.
  • Used excellent communication and interpersonal skills to engage and interact with individuals in need.
  • Built strong patient relationships through compassionate care and friendly rapport building.
  • Continuously promoted best practices in health, safety and security to safeguard service user welfare.
  • Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
  • Assisted in maintaining a clean environment for improved client health.
  • Participated in regular team meetings, enhancing quality of care provided.
  • Liaised with external and internal professionals to provide holistic support.

Concierge

TLG markerting
Birmingham
08.2024 - 10.2024
  • Collaborated efficiently with team members for streamlined operations.
  • Ensured smooth operations for daily concierge activities.
  • Managed front desk operations effectively during peak hours.
  • Handled complaints professionally, resolving issues promptly.
  • Worked closely with hotel staff to ensure consistent communication flow.
  • Greeted and checked-in guests promptly and professionally.
  • Managed incoming calls effectively using switchboard systems.
  • Kept reservations systems up-to-date for clear availability management.
  • Offered detailed information about hotel's facilities and services, guiding guests effectively.

Education

Bachelor of Arts - History & International Relation

Babcock university
03.2013 - 02.2018

Skills

  • Trustworthiness and reliability
  • Understanding professional boundaries
  • Empathy and client care
  • Personal care assistance
  • Mental health support
  • Medical appointment management
  • Safeguarding policies
  • Record-keeping
  • Clean driving record
  • Crisis intervention strategies
  • Documentation and finance management

Timeline

Support worker

Saif Homes limited
11.2024 - Current

Concierge

TLG markerting
08.2024 - 10.2024

Bachelor of Arts - History & International Relation

Babcock university
03.2013 - 02.2018

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Emmanuel Thomas