Emmanuel Sarfo
Manchester
Summary
A versatile professional with expertise in Microsoft Office Package, and Manuscript Manager, complemented by proficiency in MICROS Fidelio SUITE 8. Demonstrates strong capabilities in dementia care knowledge and elderly assistance, including personal care and activities of daily living. Skilled in dealing with vulnerable clients and applying risk assessment techniques. Adept at using assistive technology to enhance client support. Possesses retail software proficiency, including electronic point-of-sale systems, sales reporting, and basic accounting. Committed to leveraging skills for impactful contributions in healthcare or retail sectors. Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with years of experience building community and developing social skills through incremental therapeutic techniques.
Overview
6
6
years of professional experience
Work history
Support worker
Polyclinic
Accra, Ghana
01.2024 - 06.2025
- Participated in regular team meetings, enhancing quality of care provided.
- Supported daily living skills training which increased client self-sufficiency.
- Implemented care plans set out by healthcare professionals leading to improved patient well-being.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Assisted in maintaining clean environment for improved client health.
- Enhanced wellbeing of patients by providing emotional support and companionship.
Sales assistant
Peaches ByFrema
Accra, Ghana
12.2022 - 12.2023
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Built strong relationships with regular customers for repeat business.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Improved customer service by efficiently handling queries and complaints.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
IT Support
Guideway Consult Ltd
05.2021 - 11.2022
- Conducting regular maintenance and updates on IT systems to prevent issues from arising.
- Training and mentoring junior IT support staff.
- Managing and maintaining IT infrastructure, including servers, switches, and routers.
- Configuring and deploying new equipment and software for end users.
- Enhanced user understanding by providing comprehensive IT support.
IT support
Emavise Trading
08.2020 - 05.2021
- Learning and applying new technologies and methods to improve engineering processes.
- Setting up user accounts and providing access control.
- Troubleshooting and resolving technical issues in a timely manner.
Junior Engineer
Fairgreen Limited
Accra
08.2019 - 04.2020
- Maintained positive work atmosphere by building relationships with co-workers, customers, clients, and management.
- Consulted with other disciplines and clients to resolve issues effective.
- Implemented rich, interactive data visualizations using modern JavaScript and software development techniques.
- Designed and coordinated engineering tests and experiments.
- Reviewed proposed engineering designs for manufacturing feasibility.
Education
General Arts - General Arts
Pope John Senior High School
Koforidua- Ghana 11.2013 - 5 2016
Diploma - Information Technology
Ghana Technology University
Accra 08.2016 - 5 2018
Bsc - Information Technology Management
University Of Professional Studies
Accra 10.2020 - 8 2023
Skills
- Microsoft Office Package
- MICROS Fidelio SUITE 8
- Dementia care knowledge
- Dealing with vulnerable clients
- Elderly assistance proficiency
- Personal care
- Activities of Daily Living
- Assistive technology use
- Risk assessment application
- Electronic point-of-sale systems
- Retail software proficiency
- Sales reporting
- Basic accounting
Languages
English
Personal Information
- Date of birth: 05/01/98
- Gender: Male
- Nationality: Ghanaian
Custom
- Swimming
- Arts
- Cybersecurity trends
- Sports
Timeline
Support worker
Polyclinic
01.2024 - 06.2025
Sales assistant
Peaches ByFrema
12.2022 - 12.2023
IT Support
Guideway Consult Ltd
05.2021 - 11.2022
Bsc - Information Technology Management
University Of Professional Studies
10.2020 - 8 2023
IT support
Emavise Trading
08.2020 - 05.2021
Junior Engineer
Fairgreen Limited
08.2019 - 04.2020
Diploma - Information Technology
Ghana Technology University
08.2016 - 5 2018
General Arts - General Arts
Pope John Senior High School
11.2013 - 5 2016
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