Emmanuel Owusu-Ansah
London
Summary
Dynamic professional with a proven track record at Prestige Estate, enhancing customer satisfaction and team performance. Excelled in relationship building and effective communication, achieving significant improvements in service delivery. Skilled in Excel and behavior management, adept at multitasking and prioritizing tasks to meet challenging deadlines.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Teaching Assistant
St. Johns Roman Catholic School
10.2024 - Current
- Supported classroom activities, tutoring, and reviewing work.
- Maintained safety and security by overseeing students in recess environments.
- Evaluated student performance through regular assessments, tracking progress and adjusting instructional strategies as needed.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
Concierge
Mews House
03.2024 - 09.2024
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
Concierge Manager
Prestige Estate
04.2022 - 12.2023
- Established partnerships with local businesses to offer exclusive benefits or packages to residents.
- Improved resource utilization by maintaining updated inventory records of amenities available for residents use.
- Kept abreast of industry trends by attending relevant conferences and networking events.
- Managed concierge team, ensuring consistent delivery of exceptional customer service.
- Coached, supported and developed team with goal of continuous growth and skill improvement.
Concierge
Movenpick Hotel
01.2018 - 03.2022
- Mentored junior staff members to enhance their customer service skills and professional development.
- Facilitated smooth check-in/check-out processes by coordinating closely with the front desk team and other departments as needed.
- Reduced guest complaints with proactive problem-solving and timely communication.
- Ensured compliance with company policies, industry standards, and local regulations within the concierge department at all times.
Education
Master of Science - International Business Management
University of East London
London, United Kingdom01-2026
Bachelor of Arts - Sociology
Kwame Nkrumah University of Science And Technology
Ghana09-2017
Skills
- Effective communication
- Relationship building
- Positive attitude
- Behavior management
- Excel
- Powerpoint presentations
- Verbal and written communication
- Multitasking Abilities
- Time management abilities
- Task prioritization
Timeline
Teaching Assistant
St. Johns Roman Catholic School
10.2024 - Current
Concierge
Mews House
03.2024 - 09.2024
Concierge Manager
Prestige Estate
04.2022 - 12.2023
Concierge
Movenpick Hotel
01.2018 - 03.2022
SIA Door Supervisor License
Master of Science - International Business Management
University of East London
Bachelor of Arts - Sociology
Kwame Nkrumah University of Science And Technology
Certification
SIA Door Supervisor License
Key skills certifications achievements
- Comfortable with using Ms Word, Excel, PowerPoint, Outlook, Teams for a range of tasks including preparing presentations and simple spreadsheets.
- Good Customer service
- Proficient in verbal communication
- Leadership, training and Supervisory skills
- Creative thinking and problem-solving skills
- Good time management skills and IT skills
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