Emmanuel Osei Bonsu

Administrative Assistant

Tang Palace Hotel

09.2021 - 12.2023

Processed customer orders accurately and within agreed timeframes to meet service standards.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
Implemented updated policies and practices for organization and monitored effect.
Supported business and hospitality needs of corporate partners and staff during meetings and company events.
Used software to coordinate meetings, appointments, and tasks senior executives.
Answered high volume of phone calls and email inquiries.
Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
Took notes and dictation at meetings.
Handled confidential and sensitive information with discretion and tact.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Updated spreadsheets and created presentations to support executives and boost team productivity.
Handled scheduling for executive's calendar and prepared meeting agenda and materials.
Wrote reports, executive summaries and newsletters.
Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
Executed record filing system to improve document organization and management.
Delivered performance reviews, recommending additional training or advancements.
Managed department budgets and generated financial reports for management review.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Assisted clients with daily living needs to maintain self-esteem and general wellness.