Hi, I’m
Emmanuel Oparinde
Manchester,Lancashire
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication
Overview
2
years of professional experience
4
years of post-secondary education
1
Certification
Work history
Work4U LIVINGManchester
Customer service executive
03.2024 - 04.2024
Job overview
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions. Streamlined communication between departments, ensuring efficient service delivery to guests.
- Demonstrated solid attention to detail when processing guest charges accurately during each transaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Developed and implemented guest service policies and procedures to drive loyalty and referrals.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
VERTIV HOTEL AND SUITESLAGOS, NIGERIA
Hotel receptionist
06.2022 - 12.2023
Job overview
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Contributed to a positive work environment by maintaining a professional demeanor and collaborating effectively with team members across departments.
- Improved efficiency of team communication by relaying important updates regarding guest preferences or special requests to relevant departments.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Preserved guest privacy and security through strict adherence to data protection policies when handling personal information or payment details.
- Streamlined reservation processes by diligently organizing and updating booking information in the hotel management system.
- Completed late check-ins and directed guests to rooms and facilities.
- Developed strong rapport with guests through active listening, empathetic responses, and consistent follow-up on requests or concerns.
Education
University of HuddersfieldHuddersfield
MSc from Data Analytics
01.2023 - 01.2024
University of LagosLagos, Nigeria
Bachelor of Science from Cell Biology and Genetics
01.2014 - 06.2017
Skills
- Concierge services
- Dependable and Responsible
- Flexible and Adaptable
- Account management
- Complaint resolution
- Recordkeeping strengths
- Professional telephone demeanor
- Creative problem solving
- Excellent Communication
- G-Suite
- Microsoft office
Certification
Certificate in Customer Relationship management-2019
Timeline
Customer service executive
Work4U LIVING
03.2024 - 04.2024
University of Huddersfield
MSc from Data Analytics
01.2023 - 01.2024
Hotel receptionist
VERTIV HOTEL AND SUITES
06.2022 - 12.2023
University of Lagos
Bachelor of Science from Cell Biology and Genetics
01.2014 - 06.2017
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