Emmanuel Okoye
Plymouth
Summary
Proven track record in enhancing customer experience and streamlining operations, demonstrated during tenure at MCDONALD'S. Excelled in teamwork and collaboration, significantly improving service delivery. Mastered time management, adept at problem-solving, ensuring operational efficiency. Achieved notable reduction in service wait times by employing strategic planning and customer service excellence.
Overview
2
2
years of professional experience
Work History
Crew Member
MCDONALD'S
03.2023 - 04.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Parcel Sorter
DPD
09.2023 - 11.2023
- Minimized package damage by carefully handling fragile items during the sorting process.
- Collaborated with team members for seamless handoffs of sorted parcels, improving overall workflow.
- Maintained a clean and organized work environment, reducing potential hazards and increasing productivity.
- Assisted in training new employees on proper sorting techniques, contributing to a more efficient workforce.
Cleaner
Cinnamon Garden
10.2022 - 08.2023
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Restaurant Waiter
Cinnamon Garden
09.2022 - 05.2023
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Education
Bachelor Of Arts - Fine Arts
University of Plymouth
Plymouth Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
Languages
English
Intermediate (B1)
Timeline
Parcel Sorter
DPD
09.2023 - 11.2023
Crew Member
MCDONALD'S
03.2023 - 04.2024
Cleaner
Cinnamon Garden
10.2022 - 08.2023
Restaurant Waiter
Cinnamon Garden
09.2022 - 05.2023
Bachelor Of Arts - Fine Arts
University of Plymouth
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